WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

We are seeking a highly capable Business Analyst to support the continued expansion and modernization of our Internet Banking and Mobile Banking platform and straight through process (STP) various customer’s service requests.

This role works end-to-end across digital channels, middle office, and back-office operations to identify process improvement opportunities, streamline customer journeys, and enable automation through well-defined business and technology solutions.

The ideal candidate brings strong experience in Digital Consumer Banking, solid business analysis skills, and the ability to work effectively with diverse stakeholders across business, operations, and technology teams.

Key Responsibilities

Business & Process Analysis

• Develop and maintain a comprehensive end-to-end understanding of Consumer Internet Banking and Mobile Banking services, including:
  • Customer journeys
  • Service requests initiation
  • STP eligibility
  • Backend operational processing for non-STP cases
• Analyze existing business processes to identify STP opportunities, operational bottlenecks, and areas for automation and optimization.
• Conduct impact analysis, feasibility studies, and gap assessments for system enhancements and process redesign initiatives.

Solution Design & Documentation

• Design and document:
  • End-to-end customer service fulfilment process flows
  • Business process models and operating models
  • Business architecture diagrams
  • Data flows and system integration touchpoints
• Translate business requirements into clear user stories, functional specifications, and acceptance criteria, ensuring alignment with target architecture and operational needs.

Stakeholder Collaboration

• Collaborate closely with:
  • Digital channels (Internet Banking & Mobile Banking)
  • Product owners and business stakeholders
  • Middle- and back-office operations teams
  • Technology delivery teams
• Facilitate workshops and discussions to:
  • Elicit regional and business requirements
  • Gain alignment across stakeholders
  • Prioritize enhancements and new feature development

Delivery & Governance

• Partner with technology teams to ensure solutions are implemented in line with business intent, regulatory considerations, and industry best practices.
• Provide guidance and ongoing support throughout the full delivery lifecycle, from requirement definition through implementation and post-launch stabilization.
• Support and mentor other business analysts as needed across multiple initiatives.

Continuous Improvement

• Stay current with digital banking trends, industry best practices, and emerging technologies related to:
  • Process automation
  • STP enablement
  • Modern banking platforms
• Proactively recommend innovative solutions to enhance customer experience and operational efficiency.

• Strong knowledge of end-to-end business processes within Digital Banking Channels.
• Proven experience as a Business Analyst, preferably within a banking or financial services environment.
• Excellent analytical and problem-solving skills, with the ability to synthesize complex information and drive consensus across stakeholders.
• Strong written and verbal communication skills, including experience producing clear documentation and delivering presentations.
• Comfortable engaging stakeholders across multiple business functions and levels of seniority.

Preferred / Advantageous

• Domain knowledge in one or more of the following areas:
  • Customer account opening
  • Account maintenance
  • Payments and transactions
• Experience in Digital Banking transformation or business process re-engineering initiatives.
• Experience working in Agile / Scrum or SDLC-based delivery environments.
• Exposure to modern digital and integration technologies such as:
  • Microservices architecture
  • APIs
  • Cloud-based platforms

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.