Job Description
In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.
At Aurora Networks, we deliver exceptional customer experience through strong partnerships, operational excellence, and proactive problem solving. We’re looking for a Strategic Customer Operations Specialist to serve as a trusted partner to our customers while driving flawless execution across the order-to-delivery lifecycle.
In this role, you will partner closely with Sales, Product, Supply Chain, Logistics, Finance, and Operations to ensure customer commitments are met—balancing customer advocacy with business priorities to drive revenue and satisfaction.
Customer Partnership & Relationship Management
- Act as the primary operational contact for strategic customers
- Build trusted relationships through proactive communication and strong business alignment
- Lead customer discussions on order status, delivery timelines, and issue resolution
Order & Backlog Management
- Own the end-to-end order lifecycle (order entry to fulfillment and invoicing)
- Manage backlog to ensure accurate delivery commitments and revenue attainment
- Identify risks and drive mitigation to protect customer experience and business outcomes
Cross-Functional Execution
- Partner across Sales, Product, Supply Chain, and Operations to deliver on commitments
- Drive resolution of complex, customer-impacting issues and escalations
- Align stakeholders and influence decisions using data and customer insights
Operational Excellence
- Analyze performance metrics to identify trends, risks, and improvement opportunities
- Support process improvements, system enhancements, and transformation initiatives
- Build reports and dashboards to drive better forecasting and decision-making
Required Qualifications:
- 3+ years in customer operations, order management, or supply chain in a B2B environment
- Experience with SAP or similar ERP systems
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management abilities
- Ability to manage multiple priorities in a fast-paced environment
- Advanced Excel and reporting capabilities
You ‘ll excite us if you have:
- Experience supporting enterprise or strategic accounts
- Exposure to CRM, EDI, or order automation tools
- Experience with process improvement, system implementations, or UAT
- Background in telecom, networking, or technology industries
- Experience working in global or matrixed organizations
Our salary ranges consider a wide variety of factors, including but not limited to benchmarking by independent third-party consultants, skill sets, years of experience, training, education, geography, and other business needs. Depending on experience, the range can be higher for candidates with exceptional experience and a demonstrated history of successful performance. This position's expected total compensation (base salary) is $70,600.00-$86,500.00
The candidate will be rewarded with a comprehensive benefits package, including medical, dental, and vision plans, life and accidental death insurance, a 401(k) plan, and participation in the Company’s Incentive Plan. Candidates starting with the Company will be eligible for eleven paid holidays in a full calendar year, two weeks of paid vacation (prorated based on start date), as well as other leave options.
What Happens After You Apply:
Learn how to prepare yourself for the next steps in our hiring process by visiting https://jobs.vistancenetworks.com/content/How-We-Hire/?locale=en_US
Why Join Us?
Vistance Networks shapes the future of communications technology, pushing past what is possible. We deliver solutions that bring reliability and performance to a world always in motion. Our global team of innovators and employees are trusted advisors who listen to customers first, then deliver value.
Aurora Networks (formerly CommScope’s Access Networks Solution segment) is the world’s leading provider of access network solutions. Our comprehensive, end-to-end product portfolio supports global service providers with innovative, leading-edge HFC, PON and broadband network products.
If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at Vistance Networks.
Vistance Networks is an Equal Opportunity Employer (EEO), including people with disabilities and veterans.