Cog Railway Ticket Office Supervisor

Job Title: Ticket Office Supervisor Job Pay Rate: $18.00/per hr. Reports To: Reservations Manager Job Summary: The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests. As a member of the Cog Railway team, you will supervise and assist Lead Ticket Agent and Ticket Agents with the following duties: Assist customers with the booking aspect of their Cog Railway experience. Support customers in person, on the phone, online or a combination of these. Answer customers' questions, make travel suggestions, book tickets and scan tickets as passengers board the trains. Complete other special assigned duties as needed.  Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about Broadmoor here. What you will be doing: Ensure that all ticket agents are properly trained in ticket office duties and procedures and assist them as needed.  Delegate and supervise daily ticket agent duties such as checking and responding to voicemail, responding to customer emails, answering phone calls and handling the ticket window.  Coordinate ticket agent lunches/breaks to ensure that they are taken and cover for dispatcher while they take lunch as needed.  Assist with Broadmoor packages and special reservations as needed.  Assist with Group Sales payments.  Coordinate and oversee the creation of Ticket Office S.O.P.s, with Asst. Traffic Manager and Traffic Manager.  Assist with responses to guest reviews on Yelp, Trip Advisor, etc.  Assist with ticket office staff scheduling as needed.  Sell tickets, handle cash and credit cards.  Utilize RocketRez reservation and ticketing system.  Responsible for making proper reservations for the Cog Railway.  Responsible for cleanliness of work area.  Clean depot, curio shop, parking areas, rest rooms, waiting areas, and any other private or public area, as required.  Direct customers to boarding areas on depot platform.  Assist with ticket scanning as customers board trains.  Maintain knowledge about general Cog Railway information and frequently asked questions in order to assist customers and enhance their experience.  Other duties as assigned.  What we are looking for: High school diploma or General Education Degree (GED).  Equivalent or a combination of education and experience will be considered. Previous supervisory experience a plus Customer service experience a plus Basic computer and typing skills Ability to communicate politely and effectively in person and by phone Experience handling cash a plus Enthusiastic, friendly, and energetic team member who works well with others Valid Driver's License required Any employee driving a Broadmoor vehicle must be 18 years or older The employee is occasionally required to lift/pull/push up to 25 pounds and will be working in conditions that are both inside and outside at times. The employee is occasionally required to climb or balance and stoop, kneel, crouch or crawl. This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change. Don’t meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At The Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests. Work Environment  While performing the duties of this job the employee is normally located in an office environment. The employee is occasionally exposed to outside weather conditions. The employee is occasionally exposed to wet, snow and ice conditions. employee may work in close proximity to diesel engines and train horns.  Work schedule is non-standard.  Weekends and holidays required, some night and early morning work may be required.  Workload varies depending on season, with peak work coming in the summer between Memorial Day and Labor Day.  *Reasonable accommodations will be made for individuals with disabilities* Why Choose The Broadmoor (Benefits) Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally.  By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world. Benefits – Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits. Career Development – We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.  Your application will not be penalized for redacting or removing any age- identifying information such as your age, date of birth, or dates of school attendance or graduation.  This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early for full consideration. If necessary, this posting will remain open until filled.