Global Clinical Application Manager

Linkage to Business & Customers

• Support and execute strategic demos to drive business growth.
• Coordinate global team on monthly issues, news, and strategic approaches.
• Drive deployment and rollout initiatives to build expertise across four key enablers
• Conduct assessments of business wins & losses to inform future strategy.
• Conduct leveling assessments of application teams to ensure alignment with customers in the OR (Operating Room) environment.
• Verify and facilitate hyper-care accounts, expediting actions for service & application resolutions.
• Serve as a key support pillar for major Key Opinion Leaders (KOLs), managing escalations and high-level service needs.

Linkage to R&D and Product Management and Service

• Establish and execute operational mechanisms with multiple stakeholders: service & application team, aftersales, TSC, R&D, SPMD, and training.
• Drive uptime strategy, field service & application efficiency improvements
• Monitor the execution of Service reports in the field and resolve pending issues.
• Track and analyze high-failure modes by account; follow up on trending issues and design aligned field communications.
• Collect and analyze field feedback, covering issues directly or via escalation to relevant stakeholders.
• Manage trade shows, NDAs, and booth operations in alignment with commercial goals.

Linkage to Training & Knowledge Management

• Create and manage content and contacts for application and service training programs.
• Deliver training to regional teams at both headquarters and customer sites.
• Integrate processes and ensure alignment with the ZEISS OPT workflow.

NA

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