Officer, Property Management (Nhân viên, Quản Lý Tòa Nhà)
Job Description
JOB DESCRIPTION
This role supports the day-to-day operations of a premium commercial property portfolio, playing a key role in delivering high service standards, seamless operations, and an exceptional tenant experience, while safeguarding compliance and asset value.
Property Operations Management
Support the day-to-day operations of the property, ensuring a safe, efficient, and well-maintained environment
Coordinate and monitor service providers, including security, cleaning, landscaping, parking, and maintenance contractors
Conduct regular inspections of common areas, facilities, and tenant premises to ensure compliance with operational standards
Monitor service performance and follow up on corrective actions where required
Support the implementation of operational improvement and sustainability initiatives
Tenant Relationship Management
Serve as the primary point of contact for tenants on operational matters
Manage tenant enquiries, requests, and feedback in a timely and professional manner
Coordinate tenant onboarding, fit-out, reinstatement, and daily operational processes
Foster strong tenant relationships and support engagement initiatives to enhance satisfaction and retention
Contract and Vendor Management
Support procurement processes, including request for quotation, tender evaluation, vendor selection, and contract administration
Monitor vendor performance against contractual obligations
Review service reports, verify works completion, and process vendor claims and invoices
Maintain effective working relationships with vendors and service partners
Compliance, Governance & Risk Management
Ensure compliance with tenancy agreements, house rules, statutory requirements, and company policies
Monitor tenant and contractor adherence to safety, security, and operational standards
Support emergency preparedness, business continuity, and safety programs
Maintain accurate records, documentation, and operational reports
General administration
Provide administrative support, including preparation of memos, purchase orders, contracts, and service verifications
Manage administration of parking, access control, and tenant-related records
Prepare reports, presentations, and operational updates as required
Perform ad-hoc duties as assigned by the Supervisor
Stakeholder Management
1. External:
Liaise with Tenants, service providers (security, cleaning, M&E, parking operators), contractors, consultants, authorities and external stakeholders on operation matters.
2. Internal:
Collaborate closely with Property Management members, Operations, Leasing, Finance, Legal, Risk and Compliance, Marketing, and other internal teams.
JOB REQUIREMENTS
Qualifications & Experience
Diploma or bachelor’s degree in Facilities Management, Business Administration or related disciplines
Minimum 2 years of relevant experience in property/facility management or related industries
Familiar with office administration and documentation processes
Customer-oriented with strong attention to detail and organization
Competency
Strong customer service orientation with effective stakeholder management skills
Good communication and interpersonal abilities
Ability to work independently and manage multiple priorities in a fast-paced environment
Strong coordination, problem-solving, and organizational skills
Knowledge of commercial building operations and tenant management is an advantage
Proficient in Microsoft Office applications
Basic English proficiency, with the ability to communicate in daily operation written and spoken contexts
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