Store Manager | Retail | Watsons | Qatar

Job Requisition ID: 178795 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:
The Store Manager is tasked with planning, controlling, and directing store operations to achieve high customer service standards and in-store execution, driving sustainable sales and profit targets. Communicating effectively with the team, the manager influences professional customer service delivery and analyzes sales figures to steer the business towards its goals. The role involves direct supervision of various beauty-focused staff and ensuring financial and operational KPIs are met.

What You Will Do:

Profit Financial

• Drive, monitor, and review sales performance and recommend action plans to deliver the store sales budget.
• Conduct monthly meetings focusing on category sales performance, updating selling personnel and recommending action plans for improvement.
• Implement strategies and ensure 100% execution of programs to achieve sales targets for all exclusive products, submitting feedback on promo effectiveness.
• Manage and control store approved OPEX budgets, including utilities, wrap supply, and staff costs.
• Recommend and initiate plans to optimize the store's controllable expenses.
• Achieve shrinkage budget below tolerance level through day-to-day monitoring of Retail Operating Standard Compliance.
• Achieve % of total sales, manage exclusives, operating expenses, and shrinkage targets.

Commercial

• Check and review the implementation of display and timely replenishment of stocks.
• Manage availability and ensure timely replenishment of stocks.
• Ensure consistent and accurate inventory adjustments including GAP, Cycle Counts, and Negative Quantity on Hand.
• Ensure customer shopping experience exceeds customer expectations.
• Handle and report product queries, complaints, offering professional advice aligned with Brand of Service Standards.
• Drive loyalty member programs and initiatives to achieve target transaction participation.
• Drive selling techniques to achieve target conversion and transaction rate.
• Cascade ongoing promotions, activities, memos, bulletins regularly following standard guidelines.
• Check and validate proper implementation and execution of promotional and store activities like promo call outs and hero displays.

Process

• Ensure policies, brand standards, grooming guidelines, and internal control procedures are communicated and implemented according to SOP.
• Demonstrate strong analytical skills and understanding of system reporting.
• Monitor store controllable expenses, supervise loss, asset protection, risk management, and inventory management.
• Liaise with mall management and handle store documentation such as daily reports, banking, refunds, exchanges.
• Perform cashiering duties.
• Ensure Planogram implementation and retail standard operations.

People

• Plan and monitor personal development plans and in-role development interventions for team members.
• Identify, implement, and monitor team learning interventions.
• Review and discuss performance appraisals and personal plans for direct reports.
• Implement action plans for employee engagement.
• Complete and discuss competency building and performance reviews.

Required Skills To Be Successful:

• Extensive knowledge of the beauty industry and current trends.
• Empathy and customer service focused with a results-oriented approach.
• Leadership and problem-solving skills with the ability to handle ambiguity.
• Proactive mindset with excellent relationship skills, integrity, and trust.

What Qualifies You For The Role:

• Bachelor's or Master's degree preferred.
• Minimum of 5+ years experience in retail and team management, specifically in the beauty sector.
• Proficient in retail operational skills, including stock management, visual merchandising, systems usage, and cashier operations.
• Strong management skills with a focus on people development and leadership.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…