Technical Support Engineer (L1 / Frontline Support)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Support Engineer (L1 / Frontline Support) in India.

This role sits at the frontline of technical customer interaction within a fast-growing, developer-focused financial data platform. You will be the first point of contact for users across EU and APAC time zones, helping them resolve API, integration, authentication, and onboarding issues in a fast and accurate manner. The environment is highly technical and developer-oriented, requiring strong analytical thinking and the ability to understand complex API-driven workflows. You will work closely with engineering and senior support teams to ensure issues are properly diagnosed, documented, and escalated when needed. Beyond reactive support, the role also contributes to improving documentation and developer experience resources. This is an opportunity to be part of a high-growth fintech infrastructure company where precision, clarity, and responsiveness directly shape customer success.

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Support Engineer (L1 / Frontline Support) in India.

This role sits at the frontline of technical customer interaction within a fast-growing, developer-focused financial data platform. You will be the first point of contact for users across EU and APAC time zones, helping them resolve API, integration, authentication, and onboarding issues in a fast and accurate manner. The environment is highly technical and developer-oriented, requiring strong analytical thinking and the ability to understand complex API-driven workflows. You will work closely with engineering and senior support teams to ensure issues are properly diagnosed, documented, and escalated when needed. Beyond reactive support, the role also contributes to improving documentation and developer experience resources. This is an opportunity to be part of a high-growth fintech infrastructure company where precision, clarity, and responsiveness directly shape customer success.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

 Why Apply Through Jobgether? 

 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

 

 

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