Job Description
Do you want to be at the forefront of one of the most exciting and fastest growing sectors in Travel & Hospitality
If you have a passion for delivering world class guest experience, leading hospitality teams and enjoy meeting new faces every day, then this is the role for you
We are Aspire Executive Lounges (Proudly part of Swissport)
With more than 35 years of ward winning hospitality experience, we are Europe’s largest brand of executive lounges and serve over 5 million customers worldwide within 80 lounges, that’s over 14,000 guests per day
We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our brand promise of ‘the perfect start’
We are seeking candidates for an exciting opportunity to join a high-flying team of hospitality professionals and to continually improve the Aspire Executive Lounge offering to meet our ambition of being the Best Lounge provider globally
Job Summary As a Fast Track Manager, you will oversee the delivery of premium Meet & Assist and Fast Track services, ensuring exceptional passenger experiences from arrival to departure
You will lead a team of agents, coordinate service operations, liaise with airport partners, and uphold the highest standards of customer service, safety, and efficiency
Your leadership, attention to detail, and passion for service will shape the overall traveler experience
Your activities Operational Leadership Supervise the Fast Track & Meet & Assist team to ensure smooth and efficient daily operations
Oversee passenger escort services through security, immigration, and boarding processes
Ensure all bookings, schedules, and service requests are accurately managed and executed
Maintain constant communication with airport authorities, airlines, and internal departments to ensure seamless coordination
Customer Service Excellence Act as the primary point of escalation for VIP and premium passengers
Guarantee a high-quality, personalized service that exceeds passenger expectations
Ensure staff maintain a professional appearance and demeanor at all times
Team Management & Training Coach, motivate, and develop team members to deliver consistent, outstanding customer experiences
Conduct performance reviews and support continuous learning and improvement
Manage staffing levels and shift planning to meet operational demands
Compliance & Safety Ensure all services adhere to airport regulations, safety standards, and internal procedures
Report and address any operational challenges, service disruptions, or safety concerns promptly
Your profile BAC+5 in hospitality, tourism, business administration, or a related field
Proven leadership experience in customer-facing roles; airport operations, hotel management, or concierge services are strong assets
Fluent in French & English; additional languages are an advantage
Exceptional interpersonal, communication, and problem-solving abilities
Highly organized, autonomous, and skilled at managing multiple priorities in a fast-paced environment
Professional appearance, strong sense of responsibility, and a genuine passion for delivering world-class service
At Swissport, we believe in diversity,
, and the power of our values to drive our success
We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status
Visit our website at https://careers.swissport.com to learn more about Life at Swissport
Join Swissport today and be part of a team that connects the world of aviation!