Credit and Collections Tech Ops Analyst
Job Description
Job Requisition ID #
Position Overview
This role will support the Customer Financial Services Technical Operations team; a 90+ person Customer responsible for converting approximately $7B USD in annual accounts receivable (AR) into cash. The position drives the successful delivery of technical initiatives, including ERP enhancements, automation programs, and reporting improvements. This role will also play a key role in team training. The Analyst will need to partner cross-functionally to translate business needs into scalable solutions, ensures effective team training and adoption of new tools/processes.
Responsibilities
Represent CFS AR in technical initiatives, including ERP updates, automation efforts, and system enhancements
Partner with Credit & Collections and Accounts Receivable teams to define, document, and optimize policies, procedures, and workflows
Develop deep expertise in Autodesk’s Order-to-Cash (OTC) process to identify opportunities for automation and efficiency gains
Translate business requirements into clear technical specifications; support testing, validation, and successful implementation of solutions
Drive training and enablement to ensure team readiness, adoption, and effective use of new systems and processes
Collaborate with cross-functional stakeholders (Tax, Revenue Operations, Treasury, Client Services, etc.) to deliver end-to-end solutions
Monitor and support reporting needs, ensuring accuracy, consistency, and actionable insights
Support ad hoc initiatives such as collections campaigns and AR reconciliation projects
Minimum Qualifications
3-5 years of experience in Accounts Receivable, Credit & Collections, or related finance operations
Strong understanding of the Order-to-Cash (OTC) lifecycle
Proven experience managing or contributing to cross-functional projects
Solid understanding of GAAP principles
Advanced Excel skills; proficiency in Microsoft Office Suite
Experience with SAP or other large-scale ERP systems
Experience with Salesforce or similar CRM platforms
Strong organizational and time management skills, with the ability to manage multiple priorities
Excellent communication and stakeholder management skills, with the ability to influence across teams
Preferred Qualifications
Demonstrated project management experience (formal or informal)
Experience working in global or distributed team environments
Exposure to automation technologies such as RPA
Experience with emerging technologies, including agentic AI implementations
Bachelor’s degree
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About Autodesk
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Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Belonging
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