Job Description
Are you ready to take flight in a dynamic and fast-paced aviation industry
As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually
Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition
At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. Job Summary As the Passenger Services Manager, you'll lead a team of professionals, including Supervisors and trainers, delivering essential support services for our airline clients at the Airport
In this prominent role, you'll motivate high-performing teams, oversee customer relationships, and collaborate closely with senior leadership to enhance performance and foster a culture focused on safety, efficiency, reliability, and exceptional service delivery
Your leadership will also play a crucial role in ensuring safety through the application of the Swissport safety management system, safeguarding both team members and customer operations
Your activities Provide OH&S oversight and guidance, fostering a positive safety culture with strong safety reporting and a Just Culture
Ensure compliance with company and client procedures and regulations
Lead optimal operational efficiency through effective planning and management of manpower, including rosters, training, and leave, as well as overseeing key cost areas and revenue capture
Ensure airports meet performance requirements and maintain operational integrity
Monitor, manage, and report on airport performance, analyzing scorecards and identifying operational weaknesses to implement corrective strategies
Manage the safe and secure operation of all equipment, overseeing costs for repair and maintenance
Lead and coach the team to foster a positive culture, actively managing individual performance, including addressing escalated grievances, complaints, and disciplinary issues
Cultivate a culture that values equality, fairness, transparency, and has zero tolerance for bullying, discrimination, and harassment
Maintain effective communication and relationships with key client representatives and stakeholders in the airport community
Your profile Technically proficient in multi-client airport operations, ground handling, and aircraft loading activities
Experienced in leading large workforces, including coaching leaders, talent development, and inspiring front-line team members, ideally in ground handling or airline environments
Leadership background in fast-paced, safety-focused service operations, adept at managing diverse client needs
Knowledgeable in training practices, ensuring compliance with regulatory and skills-based training requirements
Skilled in relationship-building, fostering collaborative partnerships to achieve mutual goals
Excellent written and oral communication skills, with strong verbal reasoning and interpersonal abilities
Strong administrative, time management, and organizational skills, capable of working independently under pressure and within strict timeframes, demonstrating initiative and motivation
Familiarity with enterprise bargaining agreements and their application in the workplace
Proficient in workforce planning processes, including forecasting attrition, training, leave management, and operational coverage
What we offer Permanent Full-Time position. Competitive remuneration. On-site employee parking available. Opportunities for career advancement. Accrual of annual and personal leave. Comprehensive training and ongoing support provided. At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success
We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status
Visit our website at https://careers.swissport.com to learn more about Life at Swissport
Join Swissport today and be part of a team that connects the world of aviation!