Account Manager

What We Need    Corpay is currently seeking an Account Manager within our NA Fuel division. This position falls under our Corpay line of business and is located in Brentwood, TN.  In this role, you will support the sales organization by engaging with customers during early lifecycle stages and proactively driving outreach to unmanaged mid-market accounts. This role focuses on customer stabilization, early engagement, and opportunity identification through triggered metrics and lifecycle milestones rather than managing an assigned book of business. You will report directly to the Supervisor, Strategic Account Management, and regularly collaborate across the organization.   How We Work As an Account Manager, you will be expected to work in an office environment. Corpay will set you up for success by providing:   Assigned workspace in Brentwood, TN  Company-issued equipment  Formal, hands-on training    Role Responsibilities  Customer Engagement & Lifecycle Support  Partnering with Sales to support customers in early life stages, ensuring a smooth onboarding and initial experience  Proactively engaging unmanaged mid-market customers based on defined triggers, risk indicators, and lifecycle milestones  Identifying early opportunities to improve customer adoption, satisfaction, and retention  Acting as a point of contact for customers needing support during transitional or early account phases   Issue Resolution & Troubleshooting  Troubleshooting servicing issues raised by clients to determine root cause (system, training, or configuration related)  Collaborating effectively with internal departments to resolve issues and support the client base  Operational Excellence & Leadership  Developing professionally by improving performance and maximizing the use of tools and systems available  Demonstrating leadership qualities that influence peers to collaborate, automate manual processes, and fully leverage systems  Serving as a key contributor in developing and testing new processes and procedures that enhance the client experience  Acting as a change agent by supporting process improvements and organizational initiatives    Qualifications & Skills  Minimum 2 years of call center or customer service team experience  High School diploma or GED required  Bachelor’s Degree or equivalent work experience preferred  Proficiency in Microsoft Office Suite  Salesforce knowledge is a plus  Core Competencies  Strong problem-solving and analytical skills  Excellent communication and relationship-building abilities  Ability to manage multiple priorities effectively  Decision-making capability with sound judgment  Customer-focused mindset with a retention-driven approach    Benefits & Perks Medical, Dental & Vision benefits available the 1st month after hire Automatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes offered company-wide Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time Employee discounts with major providers (i.e. wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations Fun culture with company-wide contests and prizes