Rail Performance Support Coordinator

The Rail Performance Support Coordinator provides front-end financial auditing, cross-border tracing support, reporting, and administrative assistance to the Manager, Rail Relationships & Performance. This role supports rail performance oversight by validating financial data, assisting with cross-border shipment tracing, maintaining tracking tools, and contributing to development and process improvement initiatives.

Specific Responsibilities include:

Financial Auditing & Controls:

• Perform front-end auditing of rail invoices, accessorial charges, and cost recovery transactions.
• Validate charges against rate agreements and operational data prior to escalation.
• Identify discrepancies, trends, and billing concerns and prepare summaries.
• Support dispute preparation by compiling documentation and audit trails.
• Maintain audit and reconciliation trackers.

Cross-Border Tracing & Rail Support:

• Provide tracing support for cross-border rail shipments between Canada, the U.S., and Mexico.
• Compile tracking timelines and supporting data for delays or exceptions.
• Support internal coordination with Operations and Customer Service teams.
• Maintain cross-border performance tracking tools.
• Assist with identifying recurring cross-border service issues.

Development Projects & Strategic Support:

• Collaborate with the Manager on development and process improvement initiatives.
• Support creation and maintenance of reporting tools and trackers.
• Assist with data analysis and presentation materials.
• Participate in pilots, automation, and continuous improvement projects.
• Document workflows and outcomes.

Administrative Support:

• Provide administrative and coordination support to the Manager.
• Track action items, deadlines, and follow-ups.
• Maintain documentation, SOPs, and reference files.
• Support ad-hoc analysis and reporting requests.

Our Ideal Candidate will possess:

• Experience in transportation, logistics, finance support, or administrative roles.
• Exposure to cross-border rail or intermodal operations is considered an asset.
• Strong analytical skills with proficiency in Excel.
• High attention to detail and professionalism.
• Excellent communication and collaboration skills.
• Post-secondary education in Business, Finance, Accounting, or a related field is preferred.

This job is classified under NOC Code: 13100.

Why Bison:                    
•    Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
•    Dispersed work environments that promote a healthy work-life balance
•    Meaningful and impactful work and projects with an essential service provider
•    Join our engaging Wellness Program & extracurricular sports teams

About Bison:                    
•    Celebrating over 50 years in Business
•    Active in giving back through Corporate Social Responsibility and Charitable Giving
•    Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.