Senior Director of Engineering, Trust & Safety

Strategy & Organizational Health: Lead the Trust & Safety engineering org, defining multi-quarter roadmaps in partnership with cross-functional leadership. Hire and coach engineering managers, building a strong leadership bench and fostering a culture of high standards, accountability, and ownership. Execution Excellence: Drive predictable delivery across multiple teams, balancing urgent risk response with long-term product and platform investments. Establish scalable operating rhythms for planning, technical reviews, and incident learnings. Technical Leadership: Provide oversight for T&S platforms (detection, enforcement, appeals, identity) and ensure strong system design across backend, platform, and ML-adjacent systems. Product Partnership: Partner closely with Product, Design, Data, and AI/ML to define strategy and deliver user-centric solutions that improve trust and overall user experience. AI Change Management: In close partnership with Product and AI leaders, modernize enforcement and user experiences with AI-enabled workflows that are measurable, accountable, and trusted by users. Experience: 10+ years in software engineering (distributed systems at scale) and 4+ years managing managers, with a track record of leading and scaling teams of 20+ engineers. Technical Judgment: Strong grasp of architecture, reliability, data/ML-adjacent systems, and mobile + backend collaboration. Product & User Mindset: Demonstrated focus on building user-centric products that improve trust and experience - not just protecting the business or enforcing policy. Domain Expertise: Experience in Trust & Safety, abuse prevention, fraud, moderation workflows, identity, user reporting, integrity, or regulated/high-risk environments is strongly preferred. Execution & Ownership: Strong bias toward action, with a track record of driving complex, cross-team initiatives in fast-moving environments. Operational Agility: Comfort operating in high-urgency environments, managing incident response without sacrificing long-term quality. Strategic Thinking: Relentless focus on driving user value whilst navigating regulatory requirements Experience partnering with AI/ML teams on detection, classification, or GenAI-related risk mitigation. Background in regulated or safety-sensitive domains (marketplaces, fintech, social platforms). Familiarity with T&S operations workflows, case management, and policy-to-product translation.