Sr. Associate Product Manager (Amex Digital Labs)
Job Description
Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand.
As a Senior Associate Product Manager, you will work with colleagues in the U.S. and U.K. to support how we leverage AI and data to drive more personalized and engaging user experiences. You will contribute to ensuring that the recommendation engine aligns with business goals and delivers strong customer outcomes across multiple products. You’ll partner closely with cross-functional teams to monitor performance, support model refinement, and help drive data-informed enhancements.
This is a highly collaborative and cross-functional role, working in close partnership with key stakeholders in Engineering, Decision Science, Ventures, as well as Labs Business Development & Product Enablement teams.
Keys responsibilities
Develop a solid understanding of artificial intelligence and machine learning concepts, with hands-on experience applying these technologies within product development.
Contribute to the implementation of personalization strategies in digital products or services, leveraging AI-driven approaches to enhance user experience and engagement.
Apply strong analytical skills to interpret data insights, support product decisions, and identify opportunities to improve recommendation performance.
Collaborate with engineering, data science, and business teams to translate business needs into clear product requirements for AI-powered features.
Communicate effectively with both technical and non-technical stakeholders, contributing to a collaborative and fast-paced agile environment.
Minimum Qualifications:
- Experience in product management or a related role within a fast-paced, cross-functional environment
- Experience working in Agile development teams in partnership with engineering
- Exposure to AI/ML-driven products or features within the product development lifecycle
- Demonstrated ability to manage components of projects or initiatives, delivering on time with stakeholder alignment
- Interest in emerging technologies and AI, with the ability to understand and discuss their application in a business context
- Experience using structured approaches to support product development and innovation
- Comfort working with data and analytics to inform decisions and improve product outcomes
- Strong written and verbal communication skills, with the ability to tailor messaging to different audiences
- Proven ability to collaborate effectively across teams and functions
- Strong organizational skills and attention to detail
- Demonstrated ownership of workstreams or product areas, contributing to broader team goals
Basic statistics knowledge through academic study (e.g., math, computer science, engineering, economics, physics) or comparable experience
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these Positions
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.