Mgr-Compliance
Job Description
1LoD Consumer Compliance Manager
American Express is seeking a detail oriented and proactive First Line of Defense (1LoD) Consumer Compliance Manager to support the business in managing compliance risk across products, processes, and customer interactions. This role plays a key part in ensuring that day-to-day operations align with regulatory requirements and internal policies primarily related to conduct, insider and internal fraud risk, working closely with both business and compliance partners. The ideal candidate has strong regulatory knowledge, a process mindset, and the ability to translate risk concepts into practical actions.
Act as a compliance risk advisor to front-line business teams, helping them understand and comply with applicable regulatory obligations.
Support the execution of compliance risk assessments and ongoing monitoring activities within the business unit.
Partner with operations, product, and technology teams to design and enhance controls that mitigate regulatory and operational risks.
Monitor business activities for compliance with laws, regulations, and internal standards (e.g., Insider Risk, Conduct, Internal Fraud, Privacy, BSA/AML).
Track and remediate compliance issues and control gaps identified through monitoring, audits, or regulatory exams.
Maintain and update business-level compliance documentation, including procedures, control descriptions, and training materials.
Collaborate with second line Compliance and Legal teams on policy interpretation, regulatory change implementation, and incident response.
Support compliance testing, audit readiness, and business responses to regulatory inquiries and examinations.
Assist with delivery of compliance-related training to business staff.
Contribute to reporting compliance metrics and trends to business leadership.
Required:
Bachelor’s degree in business, finance, law, or related discipline.
3+ years of experience in compliance, risk management, or control-related roles in financial services.
Working knowledge of key U.S. banking regulations (e.g., BSA/AML, UDAAP, Reg E, Reg Z, Fair Lending, Privacy).
Experience supporting compliance or operational risk within a business or first line of function.
Preferred:
Compliance, risk or audit certification (e.g., CRCM, CAMS, CCEP, CIA).
Familiarity with issue management, risk assessments, and control testing processes.
Experience working in a matrixed environment or with cross-functional teams.
Experience with overseeing and/or executing risk mitigating activities related to Insider Risk, Conduct, Fraud, or Privacy is highly preferred.
Skills & Competencies:
Strong attention to detail and critical thinking skills
Ability to analyze regulatory requirements and apply them in a business context
Effective communication and relationship-building skills
Proactive, self-motivated, and comfortable managing multiple priorities
Sound judgment and problem-solving capabilities
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.