At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

What You Can Expect

As a Senior Clinical Support Specialist, you will play a critical role in supporting surgeons, theatre staff and the broader sales team across your territory. You will be responsible for the end-to-end management of orthopaedic surgical cases, ensuring Zimmer Biomet products, implants, and instrumentation are available, prepared and supported throughout the entire surgical process.

In this role, you will spend significant time in the operating theatre and hospital environment, working closely with surgeons, registrars, nurses and other healthcare professionals to deliver outstanding clinical support and customer service. You will provide product training and in-servicing, support case coverage across your territory and provide state level support as required.

How You'll Create Impact

Deliver end-to-end case management support, coordinating surgical cases from booking through to product usage, instrumentation management and case completion
Build strong relationships with healthcare professionals through product training, in-servicing and ongoing clinical support within the operating theatre and hospital environment
Collaborate closely with Sales Representatives and Territory Managers to identify business opportunities, support territory growth initiatives and enhance customer experience
Lead and contribute to special projects that improve operational efficiency, case coverage, clinical support effectiveness and customer outcomes across the territory
Maintain accurate reporting, inventory management, consignment reviews and compliance with quality, regulatory and company requirements
Continuously expand your clinical, product, and technical knowledge to provide expert support on Zimmer Biomet's orthopaedic portfolio and emerging technologies

What Makes You Stand Out

Experience supporting orthopaedic procedures, with strong knowledge of primary and revision implant portfolios
Tertiary qualifications in Health, Nursing, Science or a related discipline
A passion for delivering exceptional clinical support and improving patient outcomes
Strong presentation and facilitation skills, with confidence engaging surgeons, nurses and healthcare professionals

Your Background

Previous operating theatre experience within orthopaedics or medical devices
Demonstrated ability to communicate with and influence stakeholders at all levels
Positive, can-do attitude with a proactive and solutions-focused approach
Strong organisational, time management and project coordination skills
Ability to learn and apply complex clinical, technical and operational information quickly

Travel Expectations

Extensive travel to variety of hospitals in Perth
Ocassional travel to regional WA locations
Infrequent Interstate/overseas travel as required

EOE/M/F/Vet/Disability

Senior Clinical Support Representative

Job Description