Entity:

Finance

Job Family Group:

Business Support Group

Job Description:

Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner.

It's an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of Finance Business & Technology (FBT), you’ll be fully connected into the world of bp. You’ll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the globe. And it starts with you. There’s a world of opportunities to build new skills, challenge yourself and grow a long-term career at bp. And no matter where you work, your role will have meaning, purpose and impact. So, if you want to be part of a caring, supportive environment where you can realize your full potential, we’re with you.

About the role

As part of the Forward Agenda, bp established Global Business Services (GBS) with approximately 4,500 people located in centres and teams on six continents to define, own, source and operate efficient and standardised business services for the bp Group. One of these centres was established in Budapest which (subject to relevant country consultation) provides Finance, Customer Service and Operational Procurement services to Refining and Marketing (R&M) businesses in Europe.

The Customer Service function within GBS Europe is the centre of expertise for bp’s R&M businesses, delivering customer service to Business-to-Business (B2B) and Consumer markets. GBS Europe handles a varied range of Order-to-Cash and other customer support activities, using channels such as phone, fax, email, and written requests/communications.

The Refining & Marketing segment focuses on fuels, lubricants and chemicals products. Activities include: manufacture of energy products and chemicals derived from crude oil; transportation of crude oil and products from manufacturing sites and terminals; and marketing, sale and supply of energy products, lubricants and materials to consumers and industry.

The Strategic Performance Units (SPUs) supported from GBS Europe include Lubricants (Automotive and Air, Industrial, Marine & Energy), Global Fuels (LPG; Air Fuels – Domestic & International), and Fuels Value Chain (Fuel Cards, Wholesale, Retail Fuels, Convenience Retail, Bitumen).

In this role You will

• First point of contact for bp telephone and/or any written form of enquiries from both new and existing customers and partners.
• Understanding of specific processes/systems enabling efficient support.
• Interact with customers/partners in a professional, friendly and efficient manner; raise concerns about meeting service levels or deadlines.
• Log, assign, supervise progress and take ownership of customer queries and requests from receipt to completion, recording progress on a regular basis.
• Ensure timely and accurate data entry, storage, retrieval, maintenance and updates while maintaining data security.
• Manage performance against key performance metrics (customer satisfaction, first call resolution, service level compliance, transactional accuracy, etc.).
• Provide accurate information to both business customers and support teams through the correct use of all information technology systems.
• Support and maintain databases and contract management tools end-to-end.
• Carry out Retail specific financial tasks, pricing and reporting activities on a regular basis.
• Log and follow-up incidents in the Incident report.

Service Management & Continuous Improvement

• Identify efficiencies that drive optimisation, continuous improvement and operational excellence; support the development of a continuous improvement culture.
• Participate in projects, providing process input to project management to ensure outcomes meet operational capability.
• Support Team Leads through issue of critical operational/commercial and performance issues.
• Align with bp HSSE Policies as detailed in the bp employee handbook.
• Adhere to the tasks outlined in the QMS Systems of GBS Europe.

Additional responsibilities as required by the business

• Systems testing
• Coaching
• Training

What You will need to be successful

• Relevant degree/certification or equivalent experience required
• Experience in a business support or customer service environment
• Strong understanding of business requirements and ability to align with operational processes
• Proficiency in English
• High level of proficiency in Microsoft Office tools (especially Excel and Word)
• Solid understanding of CRM systems/applications
• SAP/Salesforce knowledge is an advantage
• Strong time management and organisational skills, with the ability to prioritise effectively
• Excellent written and verbal communication skills
• Proven track record to build effective working relationships with partners
• Strong customer/partner focus, with ability to understand needs and provide efficient, high-quality responses
• Ability to work independently and as part of a team
• Ability to work under pressure, meet deadlines and maintain accuracy
• Strong problem-solving skills, including the ability to identify, analyse and resolve issues
• High level of attention to detail and data accuracy
• Result-oriented attitude with ability to overcome obstacles
• Strong collaboration and great teammate attitude, including active listening and constructive communication
• Experience in supporting continuous improvement initiatives or process optimisation
• Exposure to retail or customer-facing financial processes (e.g. pricing, reporting)
• Confidence in handling more sophisticated partner interactions or issues

At bp, we provide the following environment & benefits to you

• Different bonus opportunities based on performance, wide range of cafeteria elements
• Life & health insurance, medical care package
• Hybrid working arrangement aligned with team arrangements and business needs
• Opportunity to build up long term career path and develop your skills with wide range of learning options
• Celebrate in bp’s success. You may be eligible to join bp’s Global ShareMatch plan. This non-contractual benefit lets employees buy bp shares and receive matching shares, in line with plan rules
• Family friendly workplace e.g.: Extended parental leave, Mother-baby room
• Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
• Possibility to join our social communities and networks
• Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment

bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!

At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life.

Disclaimer: Please note that, according to Hungarian law (2012/I. 113. §), mothers or single parents caring for a child under three years of age cannot be employed in night shift positions.

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.