Job Description
THE POSITION
Our Operations Department is recruiting a "Client Services Officer - Dutch Speaker W/M", on a permanent contract.
You will join a supportive and proactive team within our management center and take on a multi-skilled role with growth opportunities at our site in Madrid.
In this professional opportunity, you will be responsible for supporting our beneficiaries and managing contract administration.
- Respond to their requests and guide them through their healthcare journey, mainly by phone and email.
- Provide information about their policy coverage, reimbursements, and administrative management (subscription, amendments, cancellations, contributions, etc.).
- Ensure a high-quality service by providing clear and effective responses, contributing to their satisfaction and to our site’s performance.
- Register and cancel contracts and monitor contribution payments.
- Process healthcare claims: enter reimbursements, prepare cost estimates, and issue guarantees of coverage.
- Update and modify beneficiaries’ records (contracts, addresses, bank details, etc.).
- There is no prospecting or sales involved in this role.
You enjoy working in a team and have excellent interpersonal skills. You are attentive, customer-focused, dynamic, and enthusiastic about your work.
You are methodical, demonstrate rigor, organization, and responsiveness in your daily tasks. You care about meeting set objectives: processing quality, volumes, and deadlines.
Henner, an international and independent group, creates, manages, and markets innovative solutions in personal insurance. We are 1,850 employees present in 20 countries worldwide. Every day, we support 64,000 client companies and 2.3 million beneficiaries.
Our expertise in social protection is summed up in one word: Caring. Caring is much more than an idea. It’s a promise that Henner makes to its clients and partners to carry out its social protection consulting, brokerage, and management services with a constant focus on providing exceptional care and attention to the quality of its support.