Assistant Manager, Financial Operations

We have an exciting opportunity for an Assistant Manager, Financial Operations on our multi-residential real estate team located in downtown Toronto. This is a key leadership and mentorship role that will lead a team of property administration and accounts payable specialists who are responsible for rent administration, collections, and payables administration for a portfolio of multi-residential and mixed-use properties across Canada. We are looking for a charismatic leader to join our team of real estate professionals who is excited to be part of building our growing asset class and has a mindset of quality, continuous improvement, business partnering, and a high standard of integrity. RESPONSIBILITIES Leadership Manage and develop a successful team providing coaching, performance management and technical support and advice for individual and team success Foster a collaborative, positive, and open team environment that encourages teamwork and engagement Ensure staff members receive appropriate level of training for systems and procedures including in depth understanding of provincial residential tenancy legislative requirements Assist in overall management of the finance team including planning, monitoring, and communicating challenges and successes and opportunities for improvements Rent Administration and Collections Ensuring timely and accurate completion of deposit processing, monthly rent increases, above guideline increases, property tax reductions, across the portfolio and develop an in depth understanding of provincial residential tenancy legislative requirements. Liaise and partner with property management, asset management, and finance teams to ensure they are receiving responsive service as well as provide assistance and advice as necessary Maintain efficient resident payment processes to support property management business Strong technical skills including efficient use of technology, processes and sharing of best practices nationally Work closely with Enterprise Systems team to identify opportunities for technology solutions to support initiatives and implement corporate objectives including identifying testing scenarios and executing test scripts to support software enhancements affecting responsible areas Payables Administration Ensure timely and accurate accounts payable administration for the site payables utilizing Yardi 7S system capabilities (Payscan, Purchase Orders) Accounting Process and Controls Full understanding of property specific processes and upkeep of pertinent information Support the financial, reporting and audit requirements for the property administration teams Assist in establishing, monitoring and enforcing policies and procedures and internal controls Monitor compliance with the various provincial legislative requirements Continuous Improvement Provide input/feedback for improving procedures and initiating quality and efficiency enhancements Support testing of Yardi 7S functionality including new plugins, functionality and enhancements Create job aids to assist with delivery and completion of responsible tasks Provide training for team of administrators across the country to share best practices and automate processes through use of additional functionality Take on special projects as assigned including process improvements and senior management requests Participating in and supporting internal and cross discipline business improvement initiatives Passion for delivering high customer service to internal and external stakeholders and understanding end to end business processes Collaborative Team Player Strong communicator who can work well with others to support a culture of continuous improvement and works well with competing priorities and deadlines QUALIFICATIONS Minimum of 3 years property administration/operations and people management experience including full cycle property accounting Bilingual (French) would be an asset Real estate or property management experience would be an asset CPA Designation would be an asset but not required Strong problem solving and decision-making skills Technical skills include knowledge of Yardi 7S or other real estate software combined with strong Excel capabilities Other important qualifications include: ability to work under pressure, meeting tight deadlines, and managing multiple demands and competing priorities The base salary for this position is between $62,800.00 to $104,700.00 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.