Sr. Director of Thrift Operations

Do you feel called to serve in a Christian Ministry?

Do you want to serve where you make a difference in the lives of others?

Are you looking for a life-changing work experience?

 

If so, consider joining us at the Atlanta Mission, where we provide life-transforming experiences for everyone that joins our team: employees, clients, donors, and volunteers. We serve over 1000 men, women, and children every day by providing food, shelter, clothing, counseling, vocational and spiritual guidance. We get to experience and witness radical life transformations.

 

The Senior Director of Thrift Operations is responsible for the overall ownership, performance, and strategic direction of Atlanta Mission’s thrift operation, including current thrift store locations, donation center operations, and future expansion opportunities. This role oversees all aspects of day-to-day operations, sales performance, employee development, customer experience, inventory flow, donation processing, merchandising, and operational strategy.

The Senior Director of Thrift Operations serves as the operational leader for the thrift division, ensuring stores and donation operations operate efficiently, profitably, and in alignment with Atlanta Mission’s mission and values. This role is responsible for building strong teams, developing leaders, future expansion, improving processes, strategic planning, and creating a high-performing culture focused on hospitality, stewardship, and growth. 

 

Essential Duties and Responsibilities: 

Sales & Financial Performance 

• Own and drive achievement of all thrift division sales goals across retail stores and the Donation Center. 

• Develop and monitor key performance indicators (KPIs) for revenue, margin, inventory turns, and donor volume. 

• Analyze financial performance across locations and implement data-driven strategies to improve profitability. 

• Prepare and manage the thrift division budget, ensuring responsible stewardship of organizational resources. 

• Identify and execute opportunities to grow top-line revenue through pricing strategy, merchandising, and operational improvements. 

  

Operations & Day-to-Day Management 

• Oversee all day-to-day thrift operations across the Athens store, Gainesville store, and Donation Center. 

• Establish and maintain operational standards, policies, and procedures that ensure consistency and efficiency across all locations. 

• Ensure a high-quality donor and customer experience at every location. 

• Oversee inventory management, intake processes, pricing, and merchandising practices. 

• Ensure all locations operate in compliance with applicable regulations, safety standards, and organizational policies. 

  

Leadership Development & People Management 

• Recruit, develop, and retain strong store managers and operational leaders across all thrift locations. 

• Build a culture of accountability, ownership, and continuous improvement throughout the thrift team. 

• Provide regular coaching, performance management, and professional development for direct reports. 

• Establish clear expectations, goals, and career pathways for thrift employees at all levels. 

• Foster a trauma-informed, mission-aligned workplace culture consistent with Atlanta Mission’s values. 

  

Strategy & Future Expansion 

• Lead long-range strategic planning for the thrift division, including market analysis and growth roadmaps. 

• Evaluate and execute new store expansion opportunities, including site selection, buildout planning, and launch readiness. 

• Partner with senior leadership on feasibility analysis, financial modeling, and capital planning for future locations. 

• Serve as the organizational subject matter expert on thrift retail trends, competitive landscape, and best practices. 

• Drive integration of thrift strategy with Atlanta Mission’s broader organizational goals and mission priorities. 

  

Cross-Functional Collaboration 

• Partner with Finance on budget management, forecasting, and financial reporting for thrift operations. 

• Collaborate with Facilities on maintenance, safety, and capital improvement needs across all thrift locations. 

• Develop strong collaboration with the Services team to align thrift operations and inventory management with organizational client support needs. 

• Work with HR on hiring, onboarding, employee relations, and workforce planning. 

• Coordinate with the Marketing and Development teams on donor engagement and public-facing thrift initiatives. 

You will uphold the following Christ-centered values: 

• Humbly Serve: You strive to live, Love and Lead like Jesus. 

• Faithfully Steward:  You honor and wisely use the time, talent and treasures that God has provided. 

• Courageously Innovate: You are driven towards excellence; you continuously learn, adapt and improve. 

• Joyfully celebrate:  You intentionally appreciate and recognize all that God is doing in and through all the stakeholders of Atlanta Mission. 

• Strength in Unity:  You embrace God’s desire for oneness and kingdom-focused unity. 

 

Position Requirements: 

• 7+ years of progressive retail or thrift operations leadership experience, with demonstrated success in a multi-site management role. 

• Proven track record of driving revenue growth and operational excellence across multiple locations. 

• Strong financial acumen, including experience with P&L management, budgeting, and forecasting. 

• Demonstrated ability to build and develop high-performing teams and cultivate strong organizational culture. 

• Experience in strategic planning, new store launches, or retail expansion preferred. 

• Excellent communication, interpersonal, and cross-functional collaboration skills. 

• Commitment to Atlanta Mission’s faith-based values and mission to transform the lives of those suffering from homelessness, poverty, and addiction. 

 

Certification or License Requirements: Valid Driver’s License 

 

Supervisory Requirements: 

Directly manages the following roles: 

• Directly manages thrift store and donation center leadership. 

• Provides oversight and strategic direction for all thrift operations employees. 

 

Physical Job Requirements:  

• Must have the ability to remain in a stationary position (standing, sitting and/or walking) 

• Must have the ability to operate a computer and other office equipment 

• Must be able to occasionally lift up to 50lbs 

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What We Offer

Employee Benefits:

• Retirement Savings with Matching Contribution

• Medical Insurance

• Dental & Vision Insurance

Employer Paid Benefits:

• 3 Weeks Paid Time Off accrued during your first year

• 10 Paid Holidays

• 4 Mental Health Days per year

• Life Insurance

• Short-Term Disability

• Travel Assistance Program

• Employee Assistance Program (EAP)

• Medical Concierge

• Spiritual & Professional Training & Development