Studio Operations Manager

How You’ll Contribute:   The Studio Operations Manager supports the daily technical operation of the client’s in-house studios, ensuring studio equipment, systems, and workflows are reliable, well‑maintained, and ready for executive, leadership, and client‑facing productions.   This role is hands‑on and execution‑focused, responsible for maintaining studio equipment health, managing firmware and IT compliance updates, diagnosing and resolving technical issues, and providing on‑site technical support during live events, leadership broadcasts, and pre‑recorded marketing content.    In addition to strong technical skills, this role requires excellent communication and professionalism to confidently support executive leaders and key stakeholders who regularly utilize the studio.    Responsible for our customer’s Los Angeles Broadcast Studio, Podcast Studio and Go Studios.      What You’ll Do:   Studio Operations & Live Production Support  Provide hands‑on technical support for live studio events, leadership communications, executive recordings, and client marketing productions  Support setup, operation, and teardown of studio systems including cameras, audio, lighting, switching, and streaming equipment  Act as on‑site technical support during high‑visibility and time‑sensitive productions  Ensure studio environments are production‑ready, reliable, and consistently meet quality expectations   Capture operational feedback and observations during productions to inform studio improvements and future enhancements    Technical Troubleshooting & Issue Resolution  Diagnose, troubleshoot, and resolve technical issues across studio and control room environments.  Perform break/fix support for production systems and peripherals.  Escalate complex issues to senior engineers or vendors as needed, providing clear documentation and context  Minimize production downtime through proactive issue identification and resolution     Equipment Lifecycle & Maintenance  Maintain studio equipment inventories and track asset health  Perform routine preventative maintenance on cameras, audio systems, lighting, and production hardware  Ensure all studio systems remain compliant with IT standards, firmware requirements, and security guidelines  Support lifecycle refresh activities by identifying aging or underperforming equipment and coordinating updates or replacements     Workflow & Documentation Support  Follow established studio SOPs and operational standards  Assist in updating documentation related to equipment configuration, maintenance procedures, and troubleshooting steps  Support consistent workflows for live, hybrid, and recorded productions to reduce setup time and technical friction   Contribute recommendations to improve studio workflows, tooling, and standards based on real-world event support experience    Stakeholder & Executive Support  Serve as a technical point of contact for studio users, including executive leaders and key business stakeholders  Communicate clearly and professionally in high‑pressure environments  Translate technical issues into clear, non‑technical explanations when supporting leadership  Build trust through calm execution, preparedness, and strong customer service mindset   Partner with internal teams to translate event feedback into actionable improvement recommendations.    What You’ll Bring: Education & Certifications: High School Diploma or Equivalent   Required Skills/Qualifications: 6+ years of experience in studio operations, broadcast support, AV engineering, or enterprise media environments  6+ years of hands‑on experience supporting live productions, executive events, or recorded content  Working knowledge of studio equipment including cameras, audio, lighting, switching, routing, and streaming systems  Experience performing technical troubleshooting, break/fix support, and preventative maintenance  Familiarity with firmware updates, IT compliance requirements, and equipment lifecycle concepts  Strong communication and interpersonal skills, with comfort supporting executive‑level users  Ability to remain calm, organized, and solution‑focused in live production environments  Willingness to work flexible hours as required for live or high‑visibility events     Desired Skills/Qualifications: Experience in hybrid or IP‑based production environments  Exposure to enterprise IT or security standards related to AV systems  Experience supporting client‑facing or marketing content production