Job Description
Con un legado único en dermatología y décadas de innovación de vanguardia, Galderma es el líder emergente en la categoría de dermatología, presente en aproximadamente 90 países. Ofrecemos un portafolio innovador basado en la ciencia de marcas emblemáticas premium y servicios que abarcan todo el espectro del mercado de la dermatología en rápido crecimiento a través de Estética Inyectable, Cuidado Dermatológico y Dermatología Terapéutica. Desde nuestra fundación en 1981, hemos dedicado nuestra atención y pasión al órgano más grande del cuerpo humano, la piel, satisfaciendo las necesidades individuales de consumidores y pacientes con resultados superiores en asociación con profesionales de la salud. Porque entendemos que la piel en la que vivimos moldea nuestras vidas, estamos avanzando en dermatología para cada historia de piel.
Buscamos personas que se centren en obtener resultados, abracen el aprendizaje y traigan una energía positiva. Deben combinar la iniciativa con un sentido de trabajo en equipo y colaboración. Sobre todo, deben estar apasionados por hacer algo significativo para los consumidores, pacientes y profesionales de la salud a quienes servimos todos los días. Nuestro objetivo es empoderar a cada empleado y promover su crecimiento personal mientras se asegura de que se satisfagan las necesidades comerciales ahora y en el futuro. En toda nuestra empresa, valoramos la diversidad y respetamos la dignidad, la privacidad y los derechos personales de cada empleado.
En Galderma, damos activamente a nuestros equipos razones para creer en nuestra ambiciosa meta de convertirnos en la principal empresa de dermatología del mundo. Con nosotros, tienes la oportunidad definitiva de adquirir nuevas y desafiantes experiencias laborales y crear un impacto directo sin igual.
We are seeking a highly experienced Key Account Manager (KAM) to drive strategic client relationships and ensure the retention and growth of key accounts. This role is responsible for managing complex client portfolios, leading end-to-end account strategies, and delivering exceptional customer engagement through tailored solutions.
The ideal candidate is a subject matter expert with strong business acumen, capable of working independently, influencing stakeholders, and identifying innovative solutions to complex client and business challenges.
Key Responsibilities
Account Management & Client Retention
Implement Key Account and Client Management plans to strengthen and expand relationships with strategic clients.
Ensure high-quality customer service, proactively resolving issues to maintain strong client satisfaction and retention.
Lead client engagement activities, including identifying business needs, preparing proposals, and delivering tailored quotations.
Business Development & Growth
Contribute to the development and execution of strategies to grow existing accounts and maximize customer lifetime value.
Identify opportunities to expand services and solutions within current client portfolios.
Support the design and administration of programs and policies related to Key Account Management.
Cross-functional Collaboration
Collaborate with internal teams and external partners to orchestrate customer-facing activities.
Build and maintain strong relationships with cross-functional stakeholders to ensure alignment and effective delivery.
Lead industry-specific account management initiatives and best practices.
Process Improvement & Strategic Contribution
Lead or contribute to process design and continuous improvement initiatives.
Analyze complex business challenges and recommend actionable solutions and best practices.
Take a broad, strategic perspective to solve high-impact problems and improve operational efficiency.
Stakeholder Management
Influence and collaborate with internal departments, leadership teams, and external service providers.
Present strategic plans, insights, and recommendations to senior leadership and company committees.
Understand stakeholder needs and provide consultative, value-driven solutions.
Provide technical guidance and mentorship to managers and junior team members.
Management Responsibilities
Operates primarily as an individual contributor with accountability for a key subject-matter area.
May manage or mentor a small team (up to 2 employees or contingent workforce).
Support knowledge sharing, coaching, and development of junior team members.
Provide guidance on processes, programs, and project execution.
Profile & Qualifications
Experience
8 to 12 years of relevant experience in Key Account Management, Sales, or Client Relationship Management.
Proven experience managing large, complex accounts and projects end-to-end.
Strong track record of delivering business growth and client retention.
Education
Bachelor’s or Master’s degree, or equivalent experience/qualification.
Skills & Competencies
Deep subject matter expertise in account management and client engagement.
Strong analytical and problem-solving capabilities.
Excellent communication, negotiation, and influencing skills.
Ability to work independently with minimal supervision.
Strategic mindset with a focus on continuous improvement and innovation.
Leadership and mentoring capabilities.
Additional Information
Typically reports to senior leadership (M3/M4 level).
This role is part of a career stream where progression is based on business needs and demonstrated impact.