Fleet Services and Workout Manager

Benefits

When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life. 

As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond – beginning day one:

Get Rewarded! Competitive salary plus an annual bonus based on company performance and/or personal yearly performance  

Need a vacation? How about just some time for YOU! In addition to our vacation time, you’ll receive fifteen (15) additional corporate holidays, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you!

Ride in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program

We want you to be healthy!  Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities

Is your family growing?  Enjoy generous paid Family Leave Programs  - Six Weeks for New Parents; Adoption Expense Reimbursement Programs - up to $6k per child  

Want to go back to school?  Tuition Assistance Scholar Program - receive up to $8k in vouchers to complete business-related coursework

• $6k for undergraduate
• $8k for graduate

Job Summary

This role exists to protect portfolio performance, improve customer outcomes, and strengthen end-to-end fleet account management across servicing, collections, and workout resolution. Fort Worth, Tx. location. No sponsorship and no relocation. Post internally and externally for 5 days. MBM Core position. This role is responsible for end-to-end management of Fleet Services and Fleet Workout activities, including customer service delivery, portfolio monitoring, collections, and workout execution.

The position leads strategy and operations to:

Deliver best-in-class customer experience (CSI/DSI)

Minimize losses and manage fleet portfolio risk

Oversee fleet lifecycle from servicing through delinquency and workout resolution

The role also provides operational reporting, and executive-level insights, while serving as a key SME for loss projections and strategic credit decisions. 

Key Responsibilities

1. Fleet Services & Customer Experience (15%)

Lead Fleet Services operations to ensure efficient delivery and adherence to organizational objectives

Manage escalations and resolve complex service issues

Build strong partnerships across sales, credit, funding, and operations to enhance the customer lifecycle

2. Portfolio Management & Risk Oversight (15%)

Monitor fleet portfolio performance, payment behavior, and emerging risks

Maintain oversight of delinquency progression from collections into workouts

Provide forecasting, reporting, and trend analysis to senior leadership

Serve as SME for loss projections and strategic portfolio decisions 

3. Workout Strategy & Loss Mitigation (20%)

Lead all Fleet workout activities, including: 

Negotiation of restructuring terms with troubled accounts

Determining ability and willingness to pay

Structuring revised contract terms

Manage relationships with high-risk fleet accounts to optimize outcomes

Present restructured credit files to Senior Management and Credit Committees

Drive actions to minimize losses while preserving customer relationships 

4. Collections Integration (20%)

Oversee Fleet collections activities as accounts transition into workout status

Coordinate with regional credit teams to ensure consistent collection strategies and loss mitigation

Ensure alignment between servicing, collections, and workout execution 

5. Leadership & Team Development (10%)

Lead, coach, and develop a team (direct and indirect reports)

Establish training, performance management, and career development strategies

Review team activities and optimize performance, productivity, and outcomes

Foster a high-performance environment focused on accountability, development, and results 

6. Process Improvement & Strategy (10%)

Lead or contribute to initiatives that improve: 

Operational efficiency (OpEx)

Customer satisfaction

Portfolio performance

Identify and remove operational roadblocks

Drive continuous improvement across fleet servicing and workout processes

7. Governance, Compliance & Decision Making (10%)

Ensure compliance with: 

Global Credit Rules

MB AG / MBFS policies

Regulatory requirements

Make key decisions impacting: 

Risk exposure and losses

Customer experience (CSI/DSI)

Team performance and productivity

Key Stakeholders

Internal: Credit, Funding, Collections, Sales, Credit Operations Leadership

External: Fleet customers, dealers, large/at-risk accounts

Executive: Senior Management and Credit Committees