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Job Description
- Lead discovery conversations to identify operational strengths/risks, determine key implementation stakeholders, unearth blockers, etc. Coordinate with Sales partners on an aligned approach for the customer.
- Coordinate with the client on an implementation roadmap, providing internal communications plans, timelines for critical milestones, collateral and resources, etc. Partner with the customer to lead change management efforts were required, handling objections and addressing roadblocks while building the rollout plan.
- Verify adoption and compliance, sourcing client feedback and identifying possible process improvements. Monitor progress and address roadblocks through regular check-ins, troubleshooting, and escalation.
- Identify technical, operational and proactive solutions to scaling customer best practices across Google’s Advertisers globally and cross-channel. Use investigative insights to flag potential risks to customers.