Governance Strategy Manager, Creator & Content, TikTok Shop, EMEA

Team Introduction The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

Role Overview As a Governance Strategy Manager in our Creator & Content Governance team, you will play a pivotal role in driving data-driven decision-making to shape the policies and processes governing our E-commerce creators and their content on the platform. You will collaborate with cross-functional teams to analyze business challenges, design innovative solutions, and ensure policy alignment with governance goals and business expectations.

Responsibilities

• Monitor, analyze and interpret key e-commerce content metrics, integrate data insights with user feedback and case analysis to identify emerging content quality issues, abuse trends and potential ecosystem risks.
• Formulate targeted policies and strategies to address business challenges, continuously evaluate the effectiveness of governance measures, ensuring content compliance and consumer experience enhancement.
• Collaborate with cross-functional teams and stakeholders worldwide, such as Product, Legal, Moderation, Engineering, Business Teams, etc., to effectively implement governance policies and enforcement strategies
• Implement end-to-end lifecycle management for e-commerce creators. Combine governance strategies and policies to guide creators' standardized operations, support high-quality creator development, and establish a healthy and sustainable creator ecosystem on the platform.

Minimum Qualifications

• 3+ years experience in governance, content strategy or a related role.
• Demonstrated project management experience, with proven ability to drive project execution and lead cross-functional initiatives effectively.
• Strong strategic thinking to prioritize key issues and to break down the issues for solutions.
• Excellent communication skills, including a demonstrated ability to develop and communicate complex strategies in writing as well as driving effective collaboration with global teams.
• Proactive and driven, with a strong work ethic and ability to work independently in a fast-paced environment

Preferred Qualifications:

• 3+ years of experience preferably within E-commerce, technology, or a similar fast-paced industry.
• Proficient in SQL or other programming languages, with strong analytical skills to translate data into actionable insights.
• Bachelor's degree and above, preferably in a quantitative field such as Statistics, Computer Science, Data Analytics or related fields.