Food & Beverage Manager
Job Description
Job Title: Food & Beverage Manager
Company: Highway West Vacations
Location: Kilauea Lodge & Restaurant
Full Time / Part Time: Full Time
Job Description:
The Food and Beverage Manager is responsible for overseeing daily food and beverage operations during the operating season to ensure exceptional guest experiences, efficient service, and compliance with company policies and food safety standards. This role leads and supports both front-of-house and back-of-house teams, ensuring high standards of quality, service, and cleanliness. The Seasonal Food and Beverage Manager fosters a positive team environment, supports staff development, and helps drive operational success throughout the season.
Key Responsibilities
- Lead, supervise, and support front-of-house and back-of-house teams to ensure smooth daily operations
- Recruit, train, and onboard employees on service standards, operational procedures, and safety guidelines
- Provide coaching, performance feedback, and mentorship to team members
- Foster a positive and collaborative team culture that encourages learning and accountability
- Assist with employee scheduling, shift coverage, and labor management
- Ensure guests receive prompt, friendly, and high-quality service at all times
- Address and resolve guest complaints or concerns in a professional and timely manner
- Maintain a welcoming and positive dining environment
- Monitor service standards to ensure a consistent and memorable guest experience
- Oversee daily restaurant operations to ensure efficiency and adherence to company standards
- Coordinate staff activities during busy service periods
- Ensure consistent food quality, presentation, and beverage service standards
- Maintain cleanliness and organization of dining areas, kitchens, service stations, and workspaces
- Monitor food and beverage inventory levels and assist with ordering supplies as needed
- Track product usage and assist in controlling costs and minimizing waste
- Ensure accurate handling of cash management, register oversight, and end-of-shift reconciliation when required
- Ensure compliance with all health, sanitation, and safety regulations
- Follow and enforce all company policies and food safety guidelines
- Maintain a safe and organized work environment for employees and guests
Requirements
- High school diploma or equivalent required
- 5 years of restaurant management experience preferred
- Strong leadership, communication, and customer service skills
- Dependable, punctual, and able to maintain excellent attendance
- Strong attention to detail and organizational skills
- Ability to work in a fast-paced environment and manage multiple priorities
- Computer and POS system (Toast) knowledge preferred
Physical Requirements
- Ability to stand and walk for extended periods
- Ability to lift up to 25–50 pounds occasionally
- Ability to work in a fast-paced restaurant environment
Schedule Requirements
- Full-time
- Ability to work a flexible schedule including evenings, weekends, and holidays
Additional Requirements
- Proof of eligibility to work in the United States
- Reside on Island of Hawaii (Big Island)
HWV Hospitality Services Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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