Station Trainer - Cargo

Are you ready to take flight in a dynamic and fast-paced aviation industry

As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually

Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”  We believe that our people are what differentiates us from our competition

At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.   Job Summary The Station Trainer will be responsible for delivering classroom and on-the-job training (OJT), airline specific training, sign-offs and evaluating performance of employees at station within their designated area of expertise

As well as ensure company and customer services standards and policies are met, while maintaining a high level of proficiency and certification in required operational functions

This role will deliver airline practical, and instructor led training and monitor Classroom & OJT/Coaching activities at their respective station(s) to ensure Swissport and local specific

are met

In addition, this role will also serve as an interim supervisor, providing direction for all new hires until formally released to work independently within the Ground Handling operations

The expected pay rate is $27.00 - $32.00/hr

Full-time employees are offered a range of health and wellness

as well as 401(k) with company match paid vacation time, sick time, and company paid holidays

Job

Deliver detailed training in various formats such as instructor and virtual instructor led training, e-learning, self-directed training, on-the-job training, and relevant training materials

Deliver and oversee detailed practical Cargo operations Classroom & OJT including final assessment and sign off as required

Follow Swissport Corporate and NOAM Training Policy and Procedures and operate any equipment following Swissport Safe Systems of Work (SSOW) or Standard Operating Procedures (SOP)

Actively monitor and promote best practices across the station

Implement internal quality assurance activities including operational audits

Continuously assess training at the station to ensure that staff are competent and confident to carry out their specific duties

Maintain compliance levels across station

Maintain regular and effective communication and strong working relationships with subject matter experts (SMEs) to ensure training relevance

Act as a role model and display best practice behavior and procedures

Provide objective feedback and coaching to improve the performance and behavior of others

To report all training activity through recognized methods to ensure accurate tracking of training data

Support nearby stations as needed

Forecast & plan for new hire and recurrent training needs, which requires maintaining on-going communication and coordination with Regional Training Managers, local HR and Operations team(s)

Deliver and facilitate initial and recurrent training in accordance with global and local standards

Administer required examinations and/or reports for training programs in accordance with global and local standards to maintain compliance

Assist with New Hire tracking process to ensure a smooth transition to the operations

Assist with on-the-job coaching program for designated area / functions and serves as tier one support for local certified coaches

Maintain currency in the operation

Perform other duties as assigned

Your profile Minimum 1 years of industry experience in airline Cargo operations

High School Diploma or equivalent additional experience demonstrating ability to resolve complex problems, foster and maintain positive working relationships with multiple stakeholders and effectively balance multiple competing priorities

Ability to travel up to 10% with the ability to travel throughout the United States and Canada to support job

Ability to pass security clearance and possess a valid driver's license

Strong communications skills and ability to influence without authority to achieve a common goal

Working knowledge of computer systems: Microsoft Office Suite highly recommended

Customer Service oriented

Flexibility to work various shifts to accommodate training demands during off peak hours

Ideal candidate will also have demonstrated knowledge of adult learning processes, instructional design techniques, and evaluation methodologies

Ability to work in a fast-paced, challenging and changing environment

Ability to create and delivery dynamic presentations, slide decks and training materials

What we offer 401(k) Dental insurance Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

While performing the duties of this job, the employee is regularly required to sit and talk or hear

The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl

The employee might occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus

At Swissport, we believe in diversity,

, and the power of our values to drive our success

We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status

Visit our website at www.careers.swissport.com to learn more about Life at Swissport

Join Swissport today and be part of a team that connects the world of aviation!