Customer Service Administrator (Aftermarket) - Contract
Job Description
Crane Aerospace & Electronics has an exciting opportunity for a Customer Service Administrator I/II (Level will Depend on Experience) - Contract for our Aftermarket at our Burbank, CA location.
About Crane:
Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You’ll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS).
Every 1.2 seconds, product built at our Crane Aerospace & Electronics Burbank facility is stopping aircraft – delivering passengers and military personnel safely to their destination. Home to our Landing & Cabin Systems team, Crane A&E’s brake control systems and premium cabin actuation solutions are flying on tens of thousands of aircraft throughout the world. You’ll join a business with a long track record of engineering excellence, set in the wonderful town of Burbank filled with great community atmosphere, schools, weather and no shortage of entertainment. Start the next chapter of your career with Crane Aerospace & Electronics!
Job Summary:
The Customer Service Administrator is responsible for supporting sales success by performing administrative activities for assigned customers. This position is responsible for consulting with business managers/Customer Account Managers/Regional Sales Managers as required. This includes either pre-award or post-award activities. The Customer Service Administrator acts as a customer liaison regarding quotes, purchases, order status, data entry, maintaining files, and warranty returns as applicable. The primary duty of the Customer Service Administrator is focused on routine daily order entry activities directly into an ERP system.
Essential Functions:
Prepare timely responses to customer requests for quotes (RFQ) through internal coordination to convey pricing and delivery information back to the customer
Review and enter purchase order requirements, including flowing down essential requirements, into ERP system and provide order acknowledgements to customers
Support accounts receivables to address past due payment issues for assigned customer base
Process warranty returns and ensures timely processing to support customer requirements
Establish and grow relationships with our customer base by providing accurate and timely status of shipments through a variety of means such as daily / weekly telecoms
Support and work with demand management and Regional Sales Managers/Customer Account Managers to ensure customer forecast is entered in ERP in order to drive material requirements and sales planning as applicable
Ensure applicable export compliance requirements are adhered to
Any other task assigned by supervisor or management
Non-Essential Functions:
Accurately manage internal databases or CRM tools as applicable
Provide follow up and support to the Regional Sales Managers/business managers/customer account managers
Validate customer scorecards and contest any findings that are not in line with actual performance. This includes the comparison of customer and internal delivery data in order to ensure we are aligned with our customer’s scorecard rating as applicable
Coordinating with other internal functional teams in order to drive expedited/aircraft on ground (AOG) orders as applicable
Minimum Qualifications:
- Experience: 0-5+ years of relevant work experience
- Knowledge: Understands fundamental concepts, practices, and procedures of business administration; A basic understanding of pricing principles, how to research invoices, payments, and debits.
- Skills/Abilities: Knowledge of ERP; Knowledge CRM; Ability to work collaboratively with employees within department and across functions; Demonstrated ability to convey information and analysis clearly as needed to customers; Demonstrated outstanding organizational skills. Demonstrated ability to solve routine problems; Intermediate Microsoft Office skills (Word and Excel); Customer friendly and responsive with a view to providing customer satisfaction; Strong communication skills including phone and email.
- Education/Certification: High School Diploma
Preferred Qualifications:
Associates degree
Manufacturing Experience
Customer Service Experience
Order Entry experience
Working Conditions:
Standard office environment
Work requires substantial visual concentration on detail
Working conditions are normal for a manufacturing environment
Manufacturing operations may require the use of safety equipment to include but not limited to: eye safety glasses, gowning, masks, hearing protectors, heel/wrist straps and any other required PPE
May be exposed to unusual environmental conditions such as loud noises, cold temperatures, confined spaces, dust or fumes
Must be flexible to work overtime as needed
Standing: 10% *percentage is approximate and may vary depending on work task
Sitting: 90% *percentage is approximate and may vary depending on work task
Lifting (in pounds): up to 10 pounds
Pushing (in pounds): up to 10 pounds
Mental/Visual: use of computer and basic office equipment Workspace (line, cube, etc): cubicle/desk
We are committed to operational excellence and world class processes. We employ Lean manufacturing techniques to optimize manufacturing efficiency and accuracy on all product lines. Our products are known for their technical strength, proven reliability and overall value.
In our efforts to maintain a safe and drug-free workplace, Crane Aerospace & Electronics requires that candidates complete a satisfactory background check. FAA sensitive positions require employees to participate in a random drug test pool.
$30.00/hourly to $45.00/hourly. Several factors contribute to actual salary, including experience in a similar role or performing comparable job responsibilities, skills, training, and other qualifications. Some roles may be eligible for participation in performance-based bonus programs.
This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.