Job Description
National Sales Coordinator – Sales Support & Customer Operations
Full-Time • Non-Exempt • Office-Based • Monday–Friday (Hybrid)
We are seeking a detail-oriented and customer-focused National Sales Coordinator to join our team. In this fast-paced, high-volume role, you will serve as a key point of contact for customers and the Outside Sales team—managing inbound inquiries, processing orders, and ensuring a seamless customer experience from quote to delivery.
If you thrive in a dynamic environment, enjoy multitasking, and take pride in delivering exceptional service while maintaining accuracy, this is a great opportunity to make a meaningful impact.
What You’ll Do
- Serve as the primary contact for a high volume of inbound customer and Outside Sales inquiries related to product availability, pricing, order status, invoices, and order processing.
- Prepare and enter customer quotations into SAP, ensuring accuracy in pricing, product availability, and documentation.
- Accurately process sales orders, including pricing, payment terms, freight terms, and delivery timelines.
- Communicate order confirmations and proactively notify customers of any updates or changes.
- Monitor open orders and backorders; follow up regularly to ensure accurate lead times and timely customer communication.
- Coordinate closely with inventory and supply chain teams to resolve held or delayed orders and provide detailed updates.
- Partner with Outside Sales representatives to support customer accounts and maintain strong internal collaboration.
- Resolve customer issues and inquiries promptly, professionally, and with a solutions-oriented mindset.
- Maintain a strong working knowledge of company products and equipment to effectively support customers and sales initiatives.
- Perform additional duties as assigned to support business needs.
What You Bring
Experience & Education
- High school diploma or equivalent required.
- 3–5 years of experience in customer service, sales support, or order processing in a high-volume environment.
- Experience in a call center or similar fast-paced setting preferred.
Communication & Interpersonal Skills
- Strong written and verbal communication skills.
- Ability to professionally engage with customers, sales teams, and cross-functional departments.
- Customer-first mindset with strong problem-resolution abilities.
Technical & Systems Skills
- Proficient in Microsoft Office, particularly Excel and Word.
- Experience with SAP or similar ERP systems preferred.
- Ability to learn and navigate internal systems and product information quickly.
Operational & Organizational Skills
- Highly detail-oriented with strong multitasking and time management abilities.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Strong analytical and problem-solving skills with sound decision-making.
Additional Qualifications
- Ability to interpret company policies, procedures, and product information.
- Basic math skills, including calculating pricing adjustments, discounts, and freight percentages.
- Demonstrated professionalism, reliability, and a strong work ethic.
- Ability to work independently while contributing positively to a team environment.
Physical Requirements
- Primarily sedentary role requiring extended periods of sitting.
- Frequent use of hands for typing, handling documents, and computer work.
- Regular communication via phone and computer.
- Occasional standing and walking.
- Ability to lift and/or move up to 10 pounds occasionally.
- Close vision required for computer-based tasks.
- Reasonable accommodations may be made for individuals with disabilities.
Compensation & Benefits
- $24.00-$26.00/hr
- 11 paid Holidays
- Generous Paid Time Off — accrue up to 4 weeks per year
- Excellent Benefits Package starting the 1st of the month after 30 days of employment, including:
- Medical, Dental & Vision (including orthodontics)
- Company‑paid Life, AD&D, Short‑Term & Long‑Term Disability
- Flex Spending Account (FSA), accident plans, and supplemental options
- 401(k) Retirement Plan
- Tuition Reimbursement up to $5,250 annually
- MetLife Hyatt Legal and AFLAC plans
- Employee Assistance Program
Multiquip provides competitive pay and benefits and supports our employees through our values of safety, integrity and respect.
Employment is subject to pre-employment physical, drug-screening and background investigation. E-Verify (www.dhs.gov/E-Verify) is used to verify a candidates’ legal right to work in the U.S.
Multiquip Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will received consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected class.
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