Job Description
Bilingual Export Sales Coordinator
Full-Time • Non-Exempt • Fullerton, CA • Monday–Friday (Hybrid)
Multiquip is seeking a detail-oriented and customer-focused Bilingual Export Sales Coordinator to support our growing international business. In this dynamic role, you’ll serve as a key point of contact for global customers, sales agents, and internal teams—managing the full order lifecycle and ensuring seamless international shipments.
If you’re a bilingual (English/Spanish) professional with a passion for global trade, strong organizational skills, and a proactive mindset, this is a great opportunity to contribute to a fast-paced, collaborative environment.
What You’ll Do
Customer & Sales Support
- Provide exceptional service to international customers with timely, accurate communication
- Support outside sales agents and internal teams with coordination and issue resolution
- Manage incoming communications (calls, emails, and documentation) from customers and partners
Order Management & Processing
- Process quotes and orders in SAP, including pricing, terms, product details, and delivery instructions
- Manage high-volume order activity with accuracy and efficiency
- Communicate order updates and revisions to customers and stakeholders
Logistics & Export Coordination
- Coordinate end-to-end international shipments, including air and ocean freight
- Work closely with freight forwarders to manage logistics, container sizing, and freight costs
- Verify product availability and ensure timely order fulfillment
Compliance & Documentation
- Prepare and manage export documentation to ensure smooth customs clearance
- Ensure compliance with export regulations, including BIS-711 forms, ETAR processes, and CE requirements
- Maintain awareness of dangerous goods (DG) regulations for air shipments
Operational Support & Continuous Improvement
- Review open order reports and drive timely progression of shipments
- Maintain accurate records including manuals, parts documentation, and export notes
- Ensure accuracy in Return Material Authorizations (RMAs)
- Participate in process improvements and departmental initiatives
What You Bring
Experience & Education
- High school diploma required; degree in Business, International Business, or Supply Chain is a plus
- 1–3 years of customer service experience required
- 1–3 years of export and/or international logistics experience preferred
- Experience with machinery or parts (industrial or automotive) is a plus
Language & Communication Skills
- Bilingual in English and Spanish (spoken and written) required
- Strong verbal and written communication skills with excellent attention to detail
- Ability to effectively support customers, partners, and internal stakeholders
Technical & Systems Skills
- Proficiency in SAP and Microsoft Office (Excel, Word, Outlook)
- Experience with Adobe Acrobat or Nitro preferred
- Ability to quickly learn new systems and tools
Industry & Functional Knowledge
- Understanding of export documentation, compliance, and international trade processes
- Familiarity with Incoterms (EXW, FCA, CFR, CIF, DDP, etc.)
- Knowledge of dangerous goods (DG) requirements for air shipments
- Ability to read and interpret technical documents and product information
Organization & Problem-Solving
- Strong organizational and multitasking abilities in a fast-paced environment
- Analytical thinking with sound judgment for resolving customer issues
- Highly dependable, detail-oriented, and team-focused
Physical Requirements
- Primarily office-based role requiring regular sitting, typing, and communication
- Occasional standing and walking
- Ability to lift up to 10 lbs as needed
- Visual requirements include close vision for detailed document handling
- Reasonable accommodations may be made for individuals with disabilities
Compensation & Benefits
- $24.00-$25.00/hr
- 11 paid Holidays
- Generous Paid Time Off — accrue up to 4 weeks per year
- Excellent Benefits Package starting the 1st of the month after 30 days of employment, including:
- Medical, Dental & Vision (including orthodontics)
- Company‑paid Life, AD&D, Short‑Term & Long‑Term Disability
- Flex Spending Account (FSA), accident plans, and supplemental options
- 401(k) Retirement Plan
- Tuition Reimbursement up to $5,250 annually
- MetLife Hyatt Legal and AFLAC plans
- Employee Assistance Program
Multiquip provides competitive pay and benefits and supports our employees through our values of safety, integrity and respect.
Employment is subject to pre-employment physical, drug-screening and background investigation. E-Verify (www.dhs.gov/E-Verify) is used to verify a candidates’ legal right to work in the U.S.
Multiquip Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will received consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected class.
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