Job Description
JOB OVERVIEW
You are a true professional in 1st Level Support and you love to work in an international environment? We are seeking a dedicated IT Support Engineer to join our team in Poland. The ideal candidate will be responsible for supporting our local users by installing, configuring, maintaining, and repairing IT devices, as well as providing support for network and conference room technology. This role involves collaboration with various departments to ensure smooth IT operations and excellent user experience. In this demanding and diversified function, you will work on incidents, service- and change requests together with the 2nd level teams and external providers. In addition, you manage user and access rights, track the documentation and work with an international team.
TASKS
- Deskside support at the service desk (incident, service request, problem and change management) with ticketing System
- Single Point of Contact for the subject areas for European subsidiaries
- Guide employes on their responsibilities also through relevant tasks as employee Entry/Exit Processes
- Installation and administration of PCs and Notebooks with Microsoft's Endpoint Manager
- Installation and administration of iDevices (iPhones) with Microsoft Intune
- Supportive Function in international IT projects
- Cooperation with 2nd Level Support Teams
- Maintaining knowledge bases and Asset management tools
- Supporting the maintenance and improvement of all the Service Delivery processes across the region.
- Support office moves by relocating and reconnecting IT equipment as needed.
- Serve as remote hands for any local tasks needed related to: Infrastructure installation, maintenance, repair, replacement, and configurations.
- Be on standby for IT issues during important events
QUALIFICATIONS
- Educational background in Information Technology
- 2 + years of professional experience in First Level Support or Service Desk in an international environment
- Technical skills/systems required:
- Operating Systems: Windows 10/11
- Communication Platform: Office 365 (Outlook, Teams, Sharepoint, Onedrive)
- Office-Applications: MS Office365
- Knowledge of ITIL Service Management processes. ITIL certification will be a plus. - Cooperative team player, used to being flexible and adapting in a changing environment.
- Strong mediation and facilitation of skills with the ability to promote collaboration and communication to improve information sharing
- Agile, pragmatic, solution-oriented
- Good interpersonal skills with calm appearance when handling difficult situations
- Excellent communication skills, customer focused on delivering first-class service
- Fluent in English. Every additional language is an advantage
ADDITIONAL INFORMATION
We offer...
- Being part of a dynamic, inspired and engaged team
- Take ownership as an expert
- Make an impact as one of our #ChangeMakers
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Employment Type: Full Time
Alternative Locations: Poland : Wroclaw
Travel Percentage: 0 - 10%
Requisition ID: 20548