Clinical Performance Coach

ROMTech is a medical technology company that has created and patented a revolutionary medical device and telemedical platform which delivers in-home rehabilitative care. Our disruptive technology has proven to yield faster recoveries and better outcomes with unmatched patient compliance. We began in orthopedics and have entered scale-up of our orthopedic business. We are now leveraging our core technology, infrastructure, and first mover position to enter cardiology, followed by other adjacent markets. Having created this new lane, we have a unique opportunity to serve as the global leader in the business, technology, and science of recovery, and to bring life-changing help to many millions of people. 

Summary

The Clinical Performance Manager leads clinical performance across Physical Therapy (PT) and CRS teams, driving patient adherence, clinician productivity, documentation quality, utilization, and revenue optimization. This role bridges clinical operations and financial performance through KPI management, structured coaching, and process improvement initiatives. The position is responsible for ensuring care is delivered effectively, documented accurately, and aligned with measurable patient outcomes and revenue goals.

Key Responsibilities 

Essential Duties 

Performance Ownership (KPI‑Driven) 

• Own and actively monitor clinical performance KPIs, including patient adherence rate, time to first patient contact, session completion, documentation completion, clinician utilization, and billing capture accuracy. 

• Identify underperformance at the individual clinician, team, and process/system levels. 

Root Cause Analysis and Execution 

• Diagnose performance gaps across skill, will, process, and system factors. 

• Translate findings into actionable coaching plans, workflow corrections, and cross‑functional escalations to Operations, Technology, and Revenue Cycle Management (RCM). 

Coaching and Quality Execution 

• Conduct structured 1:1 coaching sessions, including weekly coaching for underperforming clinicians. 

• Perform live or recorded call and session reviews. 

• Execute daily and weekly documentation audits to ensure accuracy, timeliness, and billing alignment. 

• Standardize “what good looks like” across first patient contact, session delivery, and follow‑up cadence. 

Patient Experience and Engagement 

• Ensure first patient contact occurs within established SLAs. 

• Prevent patient disengagement following device delivery. 

• Prioritize high‑risk patients, including early‑cycle and low‑adherence patients. 

• Drive patient confidence in device usage and reduce post‑delivery drop‑off. 

Documentation and Revenue Integrity 

• Enforce completion of all required clinical documentation, including plans of care, daily notes, discharge notes, and active monitoring documentation. 

• Ensure accurate session documentation tied to billable encounters. 

• Partner with RCM to reduce documentation‑related denials and maintain encounter‑to‑billing linkage integrity. 

Capacity and Utilization Management 

• Monitor and rebalance patient‑to‑clinician ratios, board assignments, and daily coverage relative to patient inflow. 

• Identify underutilized clinicians, overloaded clinicians, and assignment inefficiencies. 

Training and Competency Alignment 

• Execute 30/60/90‑day competency validation and ongoing recertification. 

• Close gaps in clinical workflows, system usage, and patient communication standards. 

Cross‑Functional Alignment 

• Partner with RCM, Operations, Product/Technology, and HRC to resolve systemic issues impacting care delivery and performance. 

• Escalate dashboard inaccuracies, call failures, and data integrity issues impacting clinical and revenue outcomes. 

 

Other Functions 

• Prepare and deliver executive‑level performance summaries. 

• Support continuous improvement initiatives related to clinical operations and performance management. 

Performs other related duties as assigned to support operational and business needs.

JOB QUALIFICATIONS

Skills and Abilities

Required

• Ability to own and drive KPI‑based clinical performance
• Strong coaching, accountability, and performance management skills
• Expertise in documentation standards and revenue‑impacting workflows
• Operational mindset with ability to diagnose Skill / Will / Process / System gaps
• Proficiency working within EMR, CRM, and performance dashboards

Preferred

• Experience with clinician guided at‑home rehab or remote therapeutic monitoring workflows
• Exposure to denial management and revenue cycle collaboration

Work Experience Requirements

Required

• 3+ years of hands‑on clinical care delivery
• Demonstrated experience coaching or supervising clinicians with measurable KPI outcomes
• Prior accountability for adherence, utilization, documentation, or billing performance

Preferred

• Experience supporting high‑volume patient inflow across clinical teams
• Experience partnering cross‑functionally with Ops, RCM, and Technology

Education Requirements

Preferred

• Degree or equivalent training in a clinical discipline

License and Certification Requirements

Preferred

• Active or prior clinical licensure as PT, OTA, RN, or Cardiac Rehab Specialist (CRS / ACSM‑CES)

Physical Demands and Working Conditions

The following describes the physical demands and work environment characteristics required to perform the essential functions of this position. These requirements are representative of those an employee may encounter while performing the job and are not intended to be an exhaustive list. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

• Ability to sit at a computer terminal for an extended period. 

• Moderate noise (i.e., phone calls, online meetings, computer audio) 

• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard. 

• Specific vision abilities required by this job include close vision requirements due to computer work. 

• Regular, predictable attendance is required. 

• Must be able to communicate clearly and professionally in both verbal and written formats.

• Must be able to engage in active listening and express ideas effectively in person, by phone, and via virtual meetings.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reasonable accommodation requests must be made in writing by emailing [email protected].