Job Description
Job Description:
Skywise is a leading flight operations specialist, operating as a wholly owned subsidiary of Airbus. We provide comprehensive ground and onboard solutions designed to increase productivity for aircraft operators worldwide. We combine deep industry know-how with an agile development culture to drive innovation in operational efficiency and sustainable aviation.
The Fleet Performance Product Support Representative is a technical interface for our airline customers within the EMEA region. You will be responsible for supporting a sophisticated suite of digital solutions, including Skywise Health Monitoring, Predictive Maintenance, and Fleet Performance+.
These applications utilize real time flight data to anticipate maintenance needs and optimize fleet reliability. In this role, you will bridge the gap between complex data analytics and real-world aircraft operations, ensuring our customers achieve maximum fleet uptime.
Key Responsibilities:
Technical Deployment & Implementation
Support the technical execution of fleet solution deployments, from initial data/workflow scoping and mapping to final configuration.
Coordinate with customer stakeholders to ensure prerequisites are met and system integration is seamless.
Facilitate User Acceptance Testing (UAT), resolve technical queries during the pilot phase, and deliver comprehensive training to airline engineering teams.
Smoothly transition newly deployed solutions to the In-Service Support teams through detailed documentation and handover sessions.
Operational Support & Performance Optimization
Resolve L2/L3 customer requests, analyzing system workflows and data logs to diagnose root causes.
Perform periodic "Health Checks" for airline partners, identifying engagement gaps and executing tailored improvement plans.
Support managing customer backlogs, participate in on-call rotations, and act as the technical liaison between the airline and internal product teams.
Voice of the Customer & Continuous Improvement
Gather regional customer feedback and prioritize pain points to influence the product development roadmap.
Identify bottlenecks in deployment or support workflows and implement best practices to drive efficiency.
Support Marketing with technical product demos and contribute to the global knowledge base.
Requirements
Education & Experience
Degree: Bachelor’s or Master’s in Engineering (Aircraft Design/Ops), Computer Science, IT, or equivalent technical background.
Experience: 2+ years of professional experience, with a strong background in technical customer support or systems implementation.
Technical Skills
SaaS & Data Proficiency: Strong technical acumen to troubleshoot software applications, analyze logs, and understand complex digital workflows.
Domain Expertise: Deep understanding of Airline Maintenance, Engineering, or Technical Operations.
Preferred Tools: Familiarity with Big Data, AI, SQL/databases, and ticketing/project management software (e.g., Jira).
Regulatory Awareness: Basic knowledge of aviation regulatory frameworks and safety standards.
Soft Skills
Communication: Fluent in English; ability to explain technical data insights to diverse audiences, from maintenance crews to executive leadership.
Problem Solving: Proven ability to make rapid, data-driven decisions during operational disruptions.
Mindset: Proactive, autonomous, and driven by a continuous improvement philosophy.
What We Offer:
Stable, full-time employment contract
Flexible working hours with a hybrid model (3 days per week in our Gdansk office at Olivia Business Centre)
Training and development opportunities to support your career growth (3000 PLN gross per year after the probationary period)
Co-funding for meals and commuting
Access to the latest knowledge and technologies enabling professional development
Opportunity to work on international projects and collaborate with global teams, including occasional international travel
Private medical coverage
Sport card
Mental health support platform
Life insurance
Access to Employee Share Scheme
Employee referral program bonus (5000 PLN)
Skywise Gdansk is operating within the Airbus Helicopters Polska Structure.
At Airbus Helicopters Polska sp. z o.o. Gdańsk Plant, the "Internal procedure for reporting legal violations and taking follow-up actions at Airbus Helicopters Polska sp. z o.o. Gdańsk Plant" is in effect. This procedure was introduced in accordance with the Act of June 14, 2024, on the protection of whistleblowers (Journal of Laws of 2024, item 928). In the event of any detected violations, whistleblowers can submit reports to the following email address: [email protected].
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Helicopters Polska Sp. z o.o.Employment Type:
Permanent-------
Experience Level:
ProfessionalJob Family:
Customer Eng.&Technical Support&ServicesBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.