Sr Salesforce Financial Services Cloud Administrator (Remote)

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview The Senior Salesforce Financial Services Cloud (FSC) Administrator reports to the IT Director and is responsible for administering and enhancing FSC for Insurance Broker to support client, policy, claims, servicing, and relationship management within an Insurance Broker Management ecosystem. This role is expected to embed AI-driven administration and delivery patterns into daily work, using tools like Copilot and Einstein to improve user experience, delivery velocity, and decision-making. This role can be fully remote/virtual/work from home and you can be based anywhere in the US. How you'll make an impact Lead the technical implementation, Administer and Configure, Salesforce solutions within Financial Services Cloud for Insurance Brokers. Develop and maintain custom code (Apex, Lightning Web Components), integrations, and automation (Flows, Process Builder). Maintain client, policy, and broker relationship models. Translate user stories and acceptance criteria into clean, testable, bulkified code that meets a 90%+ Apex test coverage bar (with meaningful assertions, not just coverage). Collaborate with enterprise architecture to ensure alignment with corporate standards and long-term technology strategy. Configure automation using Flows and declarative tools, enhanced through AI-assisted configuration and optimization techniques. Leverage AI-enabled platform capabilities (Einstein, Agentforce, SF Vibes, prompt-driven automation) to: Improve user experience and platform adoption Deliver intelligent insights on client and policy data Accelerate configuration, troubleshooting, and enhancements Configure and support Salesforce Industries / OmniStudio components. Support Experience Cloud portals for brokers and customers. Partner with architects and developers to determine optimal AI-assisted vs configuration vs custom solutions. Integrate Salesforce with external systems via REST/SOAP callouts, Platform Events, Change Data Capture, Named Credentials, and External Services. Participate in DevOps processes, incorporating AI-assisted release and deployment practices. Troubleshoot issues using logs, analytics, and AI-supported diagnostics. Ensure compliance with data governance and security standards. About You Minimum of 6 years of Salesforce administration experience. Hands-on experience with Financial Services Cloud (FSC). Experience with Digital Insurance, FSC for Insurance Brokers, and Salesforce Industries. Experience in installing and managing AppExchange products. Demonstrated adoption of AI-driven delivery practices (Copilot, SF Vibes, prompt engineering). Proficiency in Apex, Lightning Web Components (LWC), SOQL/SOSL, Flows, and OmniStudio (OmniScripts, FlexCards, Integration Procedures, Data Mappers). Proven experience enforcing engineering standards: Trigger Actions Framework, WITH SECURITY_ENFORCED / User Mode DML, SLDS, accessibility, and proper error handling. Strong SOQL/SOSL skills, including relationship queries, selectivity, and large-data-volume considerations. Solid grasp of Salesforce security model: profiles, permission sets / permission set groups, sharing rules, OWD, FLS, CRUD, and User Mode DML. Proven ability to use AI to improve efficiency, accuracy, and end-user outcomes. Strong Salesforce configuration and security expertise. Strong stakeholder communication skills. Demonstrated experience with CI/CD for Salesforce (validation-only deploys, scratch orgs or sandboxes, automated tests in pipeline). Required Salesforce certifications: Certified Platform Developer 2 Certified System Administrator Certified Financial Services Cloud Strongly Preferred: OmniStudio / Industries Common Core experience (OmniScript, FlexCard, Integration Procedures, Data Mappers). Salesforce certifications: Sales Cloud, Service Cloud, JavaScript Developer I, and/or Application/System Architect. Experience with AI capabilities in Salesforce (Einstein, Agentforce, Data Cloud, Prompt Builder) Experience Cloud exposure. Experience in insurance / financial services / healthcare / regulated industry with awareness of compliance requirements (SOC 2, HIPAA, PII). #LI-DK3 #LI-Remote Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Minimum of 6 years of Salesforce administration experience. Hands-on experience with Financial Services Cloud (FSC). Experience with Digital Insurance, FSC for Insurance Brokers, and Salesforce Industries. Experience in installing and managing AppExchange products. Demonstrated adoption of AI-driven delivery practices (Copilot, SF Vibes, prompt engineering). Proficiency in Apex, Lightning Web Components (LWC), SOQL/SOSL, Flows, and OmniStudio (OmniScripts, FlexCards, Integration Procedures, Data Mappers). Proven experience enforcing engineering standards: Trigger Actions Framework, WITH SECURITY_ENFORCED / User Mode DML, SLDS, accessibility, and proper error handling. Strong SOQL/SOSL skills, including relationship queries, selectivity, and large-data-volume considerations. Solid grasp of Salesforce security model: profiles, permission sets / permission set groups, sharing rules, OWD, FLS, CRUD, and User Mode DML. Proven ability to use AI to improve efficiency, accuracy, and end-user outcomes. Strong Salesforce configuration and security expertise. Strong stakeholder communication skills. Demonstrated experience with CI/CD for Salesforce (validation-only deploys, scratch orgs or sandboxes, automated tests in pipeline). Required Salesforce certifications: Certified Platform Developer 2 Certified System Administrator Certified Financial Services Cloud Strongly Preferred: OmniStudio / Industries Common Core experience (OmniScript, FlexCard, Integration Procedures, Data Mappers). Salesforce certifications: Sales Cloud, Service Cloud, JavaScript Developer I, and/or Application/System Architect. Experience with AI capabilities in Salesforce (Einstein, Agentforce, Data Cloud, Prompt Builder) Experience Cloud exposure. Experience in insurance / financial services / healthcare / regulated industry with awareness of compliance requirements (SOC 2, HIPAA, PII). #LI-DK3 #LI-Remote

Lead the technical implementation, Administer and Configure, Salesforce solutions within Financial Services Cloud for Insurance Brokers. Develop and maintain custom code (Apex, Lightning Web Components), integrations, and automation (Flows, Process Builder). Maintain client, policy, and broker relationship models. Translate user stories and acceptance criteria into clean, testable, bulkified code that meets a 90%+ Apex test coverage bar (with meaningful assertions, not just coverage). Collaborate with enterprise architecture to ensure alignment with corporate standards and long-term technology strategy. Configure automation using Flows and declarative tools, enhanced through AI-assisted configuration and optimization techniques. Leverage AI-enabled platform capabilities (Einstein, Agentforce, SF Vibes, prompt-driven automation) to: Improve user experience and platform adoption Deliver intelligent insights on client and policy data Accelerate configuration, troubleshooting, and enhancements Configure and support Salesforce Industries / OmniStudio components. Support Experience Cloud portals for brokers and customers. Partner with architects and developers to determine optimal AI-assisted vs configuration vs custom solutions. Integrate Salesforce with external systems via REST/SOAP callouts, Platform Events, Change Data Capture, Named Credentials, and External Services. Participate in DevOps processes, incorporating AI-assisted release and deployment practices. Troubleshoot issues using logs, analytics, and AI-supported diagnostics. Ensure compliance with data governance and security standards.