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IT System Support Administrator
Ohio River Valley Region, KYPosted 1 weeks ago
onsite
Job Description
Job Id:
1138
# of Openings:
1
EEOC Policy Statement -
This position is onsite
Travel is required for Texas Market Region
About the Role
We are seeking a driven and technically skilled IT Support Specialist to join our Information Technology team in Ohio and Kentucky. In this role, you will be the front-line resource for technology support across all company facilities and offices, ensuring systems stay operational, users stay productive, and IT infrastructure runs at peak performance.
This is a hands-on, field-facing role suited for a self-starter who thrives in a fast-paced environment, excels at problem-solving, and takes pride in delivering excellent service to internal customers.
What You’ll Do
Help Desk & Service Delivery
- Manage and prioritize incoming IT supports answering, documenting, resolving, and escalating as needed
- Provide timely, professional support to end users across all company locations
- Conduct root-cause analysis to resolve recurring issues and prevent future incidents
- Document all processes, procedures, configurations, and change management activities
Hardware, Software & Device Support
- Set up, configure, and support IT hardware including PCs, laptops, printers, tablets, and handheld devices
- Troubleshoot and resolve hardware and software issues; route advanced problems to appropriate vendors
- Manage and support VoIP phones, mobile devices, MDM platforms, and BYOD environments
- Administer application user accounts and role-based access management
Networking & Infrastructure
- Perform basic network hardware troubleshooting across company facilities
- Support network environments including TCP/IP, DHCP, DNS, and Meraki systems
- Assist the IT Director with wiring, connectivity, and infrastructure projects
Training & Communication
- Train end users on hardware, software, applications, servers, storage, and networking equipment
- Communicate project status and issue updates clearly to facility staff and the IT Director
- Support the IT Director in developing strategies for future technology needs
Availability & Travel
- Participate in on-call rotation for after-hours and weekend support (24×7)
- Travel regionally to company facilities as required
What We’re Looking For
Required Qualifications
- Minimum 2 years of hands-on IT support experience, or an equivalent combination of education, training, and demonstrated ability
- General knowledge of hosted application management and support
- Highly self-motivated with the ability to work independently and collaborate effectively within a team
- Strong verbal and written communication skills in English
- Ability to always maintain confidentiality of company data and information
- Must successfully complete required background screening and drug testing
Technical Skills
- Microsoft Windows Desktop Operating Systems
- Microsoft Office 365 — Email, Teams, and core Office applications
- Azure
- IT Help Desk ticketing systems
- Endpoint management: PCs, laptops, IoT devices, MDM, BYOD, mobile phones, printers, and handheld devices
- Network troubleshooting: TCP/IP, DHCP, DNS, and Meraki
Preferred Qualifications
The following are a plus but not required:
- Experience with SharePoint development and administration
- Social media and website management experience in a mid-size company environment
- Background or education in the transportation or logistics industry
Physical Requirements
This role involves physical activity consistent with an IT field support position. Candidates must be able to:
- Lift and carry up to 20–40 pounds
- Stand, walk, sit, bend, stoop, push, pull, and reach as required
- Safely navigate stairs and use a step ladder
- Maintain close and distance vision with the ability to adjust focus
Why Join Us
|
• Be part of a growing IT team with direct impact across all company facilities
• Hands-on variety — no two days are the same
• Work directly with senior IT leadership and contribute to future technology strategy
• Supportive team culture built on compliance, professionalism, and continuous improvement
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Benefits Offered:
- Paid Holidays
- Two medical plans
- Two dental plans
- Vision
- $15K Employer paid Life and AD&D
- Voluntary Insurance plans
- 401(k) Plan
- Short Term Disability
- Long Term Disability
- Hospital Indemnity
- Cancer plan
- Accident
- PTO
- Employee Assistance Program
- Employee Referral Bonus
EEOC Policy Statement -
We are an Equal Opportunity Employer and are committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local laws.
We believe that diversity strengthens our organization and are dedicated to providing a workplace free of discrimination, harassment, and retaliation. Employment decisions are based on qualifications, merit, and business needs.
We encourage all qualified applicants to apply. www.guardianfleetservice.com
• Be part of a growing IT team with direct impact across all company facilities
• Hands-on variety — no two days are the same
• Work directly with senior IT leadership and contribute to future technology strategy
• Supportive team culture built on compliance, professionalism, and continuous improvement
Apply for this Position