Job Description
ABOUT FTAI AVIATION LTD. (NASDAQ: FTAI)
FTAI owns and maintains commercial jet engines with a focus on CFM56 and V2500 engines. FTAI’s propriety portfolio of products, including the Module Factory and a joint venture to manufacture engine PMA, enables it to provide cost savings and flexibility to our airline, lessor, and maintenance, repair, and operations customer base. Additionally, FTAI owns and leases jet aircraft which often facilitates the acquisition of engines at attractive prices. FTAI invests in aviation assets and aerospace products that generate strong and stable cash flows with the potential for earnings growth and asset appreciation.
FTAI operates globally and has offices in New York, Miami, Montréal, Singapore. Dubai, United Kingdom and Ireland.
JOB OVERVIEW
In line with FTAI Aviation policy, guidelines and agreed service level agreement(s) job provides excellent customer support by acting as Supply Chain Representative supporting the various Customer & Engine Managers, FTAI Owned Maintenance Facilities and 3rd Parties (Repair Stations and/or direct Customers) in ensuring an efficient material and component flow both inbound and outbound in order to ensure the timely accomplishment of maintenance and field support for the customer. This role will operate as the liaison between the Supply chain team providing products in a timely fashion and the internal and/or direct customers with the product needs.
Responsibilities:
In line with the FTAI Aviation and Supply Chain Departments’ vision, be visible as a first point of contact for the internal teams and end customers, to contribute to the vision of becoming the most customer centric provider with skill, knowledge and motivation
- Act as the first point of contact to secure timely and satisfactory achievement of material and component fulfillment requirements covering a wide variety of FTAI Aviation’s maintenance support services
- Manage inventory levels and forecasting to ensure product availability
- Operate as Subject Mater Expert regarding material requirements and availability across multiple FTAI sites
- Communicate with internal and external customers and operational teams, to build a strong relationship and generate more opportunities where possible.
- Engage with internal and external operations teams to process incoming requirements, associated purchase and/or sales orders, including working with finance and accounting teams to ensure the transactional integrity and timeliness within the ERP system
- Liaise actively with the Customer & Engine Managers and interfaces of each business unit to propose recommendations and/or improvements.
- Monitor and track unserviceable components at customer and 3rd Party MRO premises to ensure accurate inventory values and disposition as required
- Support various teams and customers in ensuring the unserviceable components are sent back according to the agreed times towards FTAI Aviation or directly to vendor facilities
- Follow-up of open requirements, urgent and past due requests
- Coordinate & monitor the direct shipment of the part(s) along with the repair order to the designated vendor, report and follow up rectification of deficiencies in customer paperwork or information, monitor correct filing of shipping documents for parts to be sent along with repair at foreign located facilities and inform stakeholders.
Qualifications:
- Bachelor’s degree (preferred) and 3-5 years of similar related experience
- Strong communication and customer service skills
- Fluent in speaking, writing and reading English
- Logistical and/or technical background and education
- Experience with report making/performance management
- Knowledge of and experience with MS Office and ERP based systems
- Knowledge of regulations such as FAA, Trasport Canada, and EASA is desired
- Experience within the airline component industry is an advantage
- Knowledge and awareness of local culture
- High levels of attention to detail and organizational skills
- Ability to travel (if necessary)
Key Competencies:
- Strong teamwork and adaptability
- Ability to build and maintain effective relationships
- Skilled in information gathering and problem-solving
- Results-driven with a strong sales orientation
- Goal-oriented with a proactive mindset and sense of urgency
- Committed to delivering excellent customer service
- Self-motivated and capable of working independently
Equal Opportunity Statement:
FTAI Aviation is an equal opportunity employer that values diversity in the workplace. We are committed to excellence in serving all customers, including people with disabilities, and we encourage feedback on the provision of these services.