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Job Description
Job Id:
2132
# of Openings:
1
Pay Range: $20 - $22 per hour
Empowering Businesses. Enabling Success.
At Visual Edge IT, we help organizations nationwide harness the power of technology to work smarter, stay secure, and grow stronger. From managed IT services and cybersecurity to print solutions and document workflow, we deliver innovative, customized strategies that give our clients the edge in an ever-changing business landscape. Our nationwide network combines the personalized service of local teams with the strength and resources of a national leader—ensuring that every client gets both technology that works and people who care.
With more than two decades of experience and a team of over 1,000 technology professionals, we pride ourselves on building partnerships that go beyond service contracts. When you join Visual Edge IT, you become part of a collaborative, solutions-driven culture where your expertise helps shape the future for businesses across the country. Together, we don’t just solve technology challenges—we create opportunities for success.
Job Summary
The Onsite Service Technician is a critical, customer-facing role responsible for supporting and maintaining print and scan technology within a dynamic, high-demand client environment. This position ensures optimal device performance, rapid issue resolution, and a seamless end-user experience.
Operating within a fast-paced production setting, this role requires strong technical expertise, responsiveness, and a commitment to safety, service excellence, and continuous improvement.
Primary Responsibilities
- Provide onsite maintenance, troubleshooting, and repair of printers, multifunction devices (MFPs), scanners, and related equipment.
- Install, configure, and support print and scanning devices within the client’s network environment.
- Support and troubleshoot print management software solutions, including installation and issue resolution.
- Respond to service requests with urgency, including high-priority issues requiring immediate attention and rapid response times.
- Monitor and manage incoming service requests through internal systems, ensuring timely updates, accurate documentation, and resolution tracking.
- Maintain detailed and professional service records, including root cause analysis and resolution steps to support continuous improvement.
- Utilize diagnostic tools, technical documentation, and training resources to resolve issues efficiently and effectively.
- Collaborate across shifts and with internal teams to ensure continuity of service and resolution of outstanding issues.
- Maintain a clean, organized, and professional workspace aligned with client expectations and operational standards.
- Operate within a structured environment requiring adherence to safety protocols, PPE requirements, and site-specific policies.
- Support logistics and mobility within the facility to ensure timely response to service needs.
- Perform additional duties as assigned to support overall service operations and client satisfaction.
Knowledge, Skills, and Qualifications
- High school diploma or equivalent required.
- Previous experience servicing office technology, printers, or related equipment preferred.
- Strong working knowledge of printer, MFP, scanner, and office technology repair and maintenance.
- Experience with print management software and device monitoring tools is highly preferred.
- Familiarity with technical documentation, service systems, and workflow tools for managing service requests.
- Proficiency in Microsoft Office Suite, including Excel and Word.
- Basic understanding of networking concepts, including device connectivity and troubleshooting.
- Strong analytical and problem-solving skills with the ability to diagnose and resolve technical issues quickly.
- Ability to prioritize tasks, manage time effectively, and meet service-level expectations in a fast-paced environment.
- Excellent verbal and written communication skills with a professional and customer-focused approach.
- Strong attention to detail with a commitment to accuracy in documentation and execution.
- Ability to work independently while also collaborating effectively within a team environment.
- High level of accountability, reliability, and ownership of assigned responsibilities.
- Ability to work in environments requiring strict adherence to safety standards and operational protocols.
- Valid driver’s license may be required based on business needs.
At Visual Edge IT, we are proud to provide:
Work-Life Balance
We promote a healthy work-life balance for employees by offering competitive pay, PTO, and seven paid holidays per year. We are always reviewing and finding new ways to support our employees’ unique needs.
Career Path
We encourage growth from within. We seek outside candidates who are driven that we can nurture along a career path and we hire/promote internally. We also have opportunities to develop talent through training programs.
Insurance Benefits
We offer multiple plans to choose from to fit your individual needs. We offer Medical, HSA, Dental, Vision, Short term disability, long term disability, voluntary life insurance, employee assistance program, and wellness programs. We provide all of our employees a $25k life insurance policy at no cost to our team members.
401K
Visual Edge gives employees access to a 401k program and offers an employer match benefit. Visual Edge IT will match 100% of an employee’s contribution up to the first 3% and will provide an additional 50% match on the next 2% of the employee contribution.
Visual Edge IT is an Equal Opportunity Employer. Discrimination and harassment of any kind based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, marital status, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics are prohibited. VEIT participates in the E-Verify Employment Verification Program.
Pay Range: $20 - $22 per hour
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