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Job Description
Job Id:
2189
# of Openings:
1
Career Path
We encourage growth from within Visual Edge IT. We seek outside candidates who are driven that we can nurture along a career path and we hire/promote internally. We also have opportunities to develop talent through training programs.
Insurance Benefits
We offer multiple plans to choose from to fit your individual needs. We offer medical, HSA, dental, vision, short-term disability, long-term disability, voluntary life insurance, employee assistance program, and wellness programs. We provide all of our employees a $50k life insurance policy at no cost to our team members.
401(k)
Visual Edge gives employees access to a 401k program and offers an employer match benefit. Visual Edge IT will match 100% of an employee’s contribution up to the first 3% and will provide an additional 50% match on the next 2% of the employee contribution.
Pay Range: $18 - $23 per hour
Empowering Businesses. Enabling Success.
At Visual Edge IT, we help organizations nationwide harness the power of technology to work smarter, stay secure, and grow stronger. From managed IT services and cybersecurity to print solutions and document workflow, we deliver innovative, customized strategies that give our clients the edge in an ever-changing business landscape. Our nationwide network combines the personalized service of local teams with the strength and resources of a national leader—ensuring that every client gets both technology that works and people who care.
With more than two decades of experience and a team of skilled technology professionals, we pride ourselves on building partnerships that go beyond service contracts. When you join Visual Edge IT, you become part of a collaborative, solutions-driven culture where your expertise helps shape the future for businesses across the country. Together, we don’t just solve technology challenges—we create opportunities for success.
Job Summary:
The ITT Coordinator serves as a key operational partner between internal sales teams, third-party dealers, logistics partners, and warehouse operations to coordinate equipment installations and ensure timely, accurate execution of orders.
This role is responsible for managing installation requests, coordinating timelines, negotiating installation and maintenance pricing, processing orders in E-Automate, and ensuring all required documentation and communication flows efficiently throughout the process. The ideal candidate thrives in a fast-paced environment, enjoys solving operational challenges, and possesses strong communication and organizational skills.
Roles and Responsibilities
- Serve as the primary point of contact for incoming dealer installation and coordination requests within the assigned region
- Coordinate installation timelines and logistics between sales teams, third-party dealers, warehouse operations, and customers
- Negotiate installation compensation and maintenance pricing based on manufacturer guidelines and operational requirements
- Create and manage sales orders, purchase orders, contracts, and related documentation within E-Automate
- Monitor and communicate equipment receipt, staging, delivery, installation, and pickup status with internal and external stakeholders
- Follow up proactively with dealers, warehouse teams, and customers to ensure orders remain on schedule and issues are resolved quickly
- Coordinate with sales teams to identify and engage authorized third-party dealers to support customer installations and service needs
- Ensure all billing documentation, installation records, and supporting paperwork are completed accurately and submitted on time
- Update customer equipment records, contracts, and installation details within company systems
- Assist in resolving operational discrepancies, scheduling conflicts, and installation-related issues
- Maintain clear and professional communication with internal departments, external vendors, and dealer partners
- Support continuous process improvement initiatives to enhance installation coordination efficiency and customer experience
- Prioritize multiple projects and deadlines while maintaining a high level of accuracy and attention to detail
- Perform additional administrative and operational support duties as assigned
Required Skills / Experience
- High school diploma or GED required; associate degree or additional business, logistics, or operations training preferred
- 1–2+ years of experience in logistics, operations coordination, customer support, dispatching, or administrative support roles preferred
- Basic understanding of logistics coordination, scheduling processes, and operational workflows
- Experience working with ERP systems or operational management platforms; E-Automate experience strongly preferred
- Proficiency with Microsoft Office Suite, including Excel, Word, and Outlook
- Strong organizational skills with the ability to manage multiple priorities in a deadline-driven environment
- Excellent verbal and written communication skills with the ability to work effectively across multiple teams and external partners
- Strong attention to detail and commitment to accuracy in documentation and order processing
- Ability to problem-solve independently while escalating issues appropriately when needed
- Customer-focused mindset with a professional and service-oriented approach
- Team-oriented attitude with the ability to collaborate effectively across departments
- Ability to adapt quickly in a fast-paced operational environment while maintaining professionalism and efficiency
At Visual Edge IT, we are proud to provide:
Work-Life Balance
Visual Edge IT promotes a healthy work-life balance for employees by offering competitive pay, PTO, and nine paid holidays per year. We are always reviewing and finding new ways to support our employees’ unique needs.
Visual Edge IT promotes a healthy work-life balance for employees by offering competitive pay, PTO, and nine paid holidays per year. We are always reviewing and finding new ways to support our employees’ unique needs.
Career Path
We encourage growth from within Visual Edge IT. We seek outside candidates who are driven that we can nurture along a career path and we hire/promote internally. We also have opportunities to develop talent through training programs.
Insurance Benefits
We offer multiple plans to choose from to fit your individual needs. We offer medical, HSA, dental, vision, short-term disability, long-term disability, voluntary life insurance, employee assistance program, and wellness programs. We provide all of our employees a $50k life insurance policy at no cost to our team members.
401(k)
Visual Edge gives employees access to a 401k program and offers an employer match benefit. Visual Edge IT will match 100% of an employee’s contribution up to the first 3% and will provide an additional 50% match on the next 2% of the employee contribution.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Pay Range: $18 - $23 per hour
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