Principal, Client Leadership

Overview Epsilon is seeking a Principal, Client Leadership to support strategic Publicis retail accounts. This is a highly visible, client-facing role that sits at the intersection of Retail strategy, data, identity, and media activation. You will partner with Retail clients and Publicis agency teams to unlock the full value of customer data—powering everything from CRM and loyalty to audience development and paid media activation. Success in this role requires the ability to navigate complex ecosystems—connecting collaborators across client organizations, Publicis agencies, and Epsilon’s data, identity, analytics, and activation teams to deliver measurable business outcomes. Responsibilities Drive Account Growth Own and grow a portfolio of Publicis-supported Retail accounts Drive revenue through renewals, expansions, and cross-sell opportunities Build and manage a strong pipeline with accurate forecasting and account planning Develop multi-year growth strategies aligned to client business objectives Lead Client & Agency Partnerships Serve as a senior partner to Retail clients and Publicis agency teams Build trusted relationships across Marketing, CRM, Loyalty, Analytics, and Media partners Navigate complex, multi-stakeholder environments across client and agency ecosystems Align cross-functional collaborators around shared goals and solutions Translate Data into Business Value Help Retail clients activate first-party data across owned and paid channels Support use cases including CRM, loyalty, personalization, audience targeting, and measurement Deliver clear, executive-level recommendations grounded in business outcomes Orchestrate Cross-Functional Delivery Partner with Epsilon teams across Data Strategy, Product, Identity, Analytics, Legal, and Delivery Navigate data privacy, compliance, and activation requirements Ensure solutions are clearly scoped, aligned, and successfully driven Act as the connector across Epsilon and Publicis teams Qualifications Required 10+ years of experience in enterprise sales, client leadership, or strategic account management Strong experience working with Retail clients Deep understanding of: First-party data and customer data strategies CRM, loyalty, and lifecycle marketing Paid media activation and audience strategy Proven ability to manage complex, multi-stakeholder environments Track record of driving revenue growth and expanding client relationships Strong executive presence and communication skills with the ability to translate data into clear business value Preferred Experience working with or within Publicis or large agency ecosystems Familiarity with data, identity, and activation solutions (e.g., clean rooms, audience targeting, measurement) Experience partnering across media, analytics, and data teams What Sets You Apart You understand how to connect owned customer data with paid media activation You thrive in complex environments and can align partners across client, agency, and internal teams You bring a consultative, “seller-plus” mindset—combining commercial leadership with strategic problem solving You simplify complex data concepts into clear, actionable recommendations You are comfortable leading across ambiguity and driving outcomes Success in This Role Achievement of revenue and growth targets Expansion of Retail accounts through broader solution adoption Strong client and agency relationships Effective collaboration across Epsilon and Publicis teams Delivery of measurable business outcomes for clients Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice. Additional Information When You Join Us, We’ll Create Something EPIC Together Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Our pillars aren't just words. They're how we show up every day. People centricity: We focus on employee well-being in an environment where colleagues truly care about each other. Collaboration: We work together, support one another, and collectively achieve goals. Growth: There are endless opportunities for growth through learning, development and career advancement. Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches. Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively. Our values guide us to create value for our clients, our people and consumers. Act with integrity Work together to win together Innovate with purpose Respect all voices Empower with accountability These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose. Because You Matter As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following: Time to Recharge: Flexible time off (FTO), 15 paid holidays Time to Recover: Paid sick time Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling Epsilon benefits are subject to eligibility requirements and other terms. Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to [email protected] to request an accommodation. For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply. #LI-VO1 Compensation Range: USD $132,000.00 - USD $198,000.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. This role may also be eligible for bonus or incentive compensation. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 8/13/2026.

Required 10+ years of experience in enterprise sales, client leadership, or strategic account management Strong experience working with Retail clients Deep understanding of: First-party data and customer data strategies CRM, loyalty, and lifecycle marketing Paid media activation and audience strategy Proven ability to manage complex, multi-stakeholder environments Track record of driving revenue growth and expanding client relationships Strong executive presence and communication skills with the ability to translate data into clear business value Preferred Experience working with or within Publicis or large agency ecosystems Familiarity with data, identity, and activation solutions (e.g., clean rooms, audience targeting, measurement) Experience partnering across media, analytics, and data teams What Sets You Apart You understand how to connect owned customer data with paid media activation You thrive in complex environments and can align partners across client, agency, and internal teams You bring a consultative, “seller-plus” mindset—combining commercial leadership with strategic problem solving You simplify complex data concepts into clear, actionable recommendations You are comfortable leading across ambiguity and driving outcomes Success in This Role Achievement of revenue and growth targets Expansion of Retail accounts through broader solution adoption Strong client and agency relationships Effective collaboration across Epsilon and Publicis teams Delivery of measurable business outcomes for clients Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.

Drive Account Growth Own and grow a portfolio of Publicis-supported Retail accounts Drive revenue through renewals, expansions, and cross-sell opportunities Build and manage a strong pipeline with accurate forecasting and account planning Develop multi-year growth strategies aligned to client business objectives Lead Client & Agency Partnerships Serve as a senior partner to Retail clients and Publicis agency teams Build trusted relationships across Marketing, CRM, Loyalty, Analytics, and Media partners Navigate complex, multi-stakeholder environments across client and agency ecosystems Align cross-functional collaborators around shared goals and solutions Translate Data into Business Value Help Retail clients activate first-party data across owned and paid channels Support use cases including CRM, loyalty, personalization, audience targeting, and measurement Deliver clear, executive-level recommendations grounded in business outcomes Orchestrate Cross-Functional Delivery Partner with Epsilon teams across Data Strategy, Product, Identity, Analytics, Legal, and Delivery Navigate data privacy, compliance, and activation requirements Ensure solutions are clearly scoped, aligned, and successfully driven Act as the connector across Epsilon and Publicis teams