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Job Description
- Be the lead Customer Experience and Transformation advisor for C-suite and executive stakeholders, and develop and deliver industry-specific points of view on how Google Cloud and Google AI drive measurable business value, market differentiation, and return on investment.
- Own the services strategy, shaping the customer's transformation journey by creating roadmaps, proposals, and delivery plans linked to business objectives.
- Manage cloud delivery programs with key customers, ensuring successful execution and quality across the customer, partners, and Google Cloud Consulting.
- Establish program operating models to ensure accountability and alignment. Orchestrate resources across the Customer Experience (CEx) organization and advocate for the customer with cross-functional teams.
- Be a change agent focused on navigating organizational complexities to ensure the successful adoption of the platform, owning the plan to activate and drive usage of Google Cloud and AI Solutions.