Executive, Customer Happiness

Job Description

YOUR ROLE AS A Executive, Customer Happiness: To support resolution by providing quality, timely and effective customer support via various digital channels such as social media, chat and email. Here’s what an ordinary day looks like : WHAT YOU WILL CHAMPION ● Provide quality and timely customer service via the organization’s digital channels by responding directly to customer questions, feedback, and complaints in live chat,social and web. ● Creatively and accurately articulate responses via excellent written communication skills regarding AirAsia products and services. ● Follow required procedures and processes to resolve customer inquiries or complaints; Assist customers with learning how to use and where to find AirAsia products and services. ● Assist Customer Experience team to identify and report system trends and abnormalities. Use a computer to accurately record customer interactions or support transactions; ● Generate sales or do upselling while providing exceptional service to meet personal and team sales target. ● Remain current in the airline by acquiring products and services information, latest details and industry related news which impacts support. ● Participate in training and development activities.​