Telesales Representative

This contract to hire opportunity is in our Sales Call Center Client Services department. The selected candidate will be responsible for selling and upselling safety and security service packages for a program supporting usage-based insurance offered by a Fortune 20 insurance company. Initial Assignment will require representatives to demonstrate strong sales skill prior to assuming customer management responsibilities.

General Duties and Responsibilities:

• Creating and maintaining rapport with customers.

• Identifying customers’ needs and proposing appropriate solutions.

• Overcoming objections and using assumptive close.

• Identifying and maximizing opportunities.

• Generating sales.

• Identifying and maximizing opportunities.

• Achieving specific sales metrics on a continual basis.

• Record/customer management

• Serves as primary point of contact for internal and external clients and various departments/divisions to resolve outstanding issues, comply with customer requests, and respond to client inquiries

• Provides support in research and resolution of problems and inquiries

• Interfaces with clients to determine present and future needs and discusses progress toward solutions

• Coordinates with clients, relationship managers, and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place to service assigned accounts

• Prepares monthly and quarterly sales and departmental reports

• Keeps abreast of new products/services and changes to existing products/services

• Maintains comprehensive knowledge of applicable products, services, and company policies and procedures

• Identifies additional opportunities to provide more products, services or other resources to customer and refers to managing director/relationship manager

• May participate in business reviews to learn about clients' strategic direction as well as gain a good understanding of the products and/or services FIS is offering

• Participates in client loyalty process by informing assigned clients of process, encouraging clients to respond to survey information in a timely manner, participating in follow-up discussions and developing action plans to address any negative comments

• Other related duties are assigned as needed

Job Requirements:

• Minimum 2 years successful solution selling experience required. Strong assumptive closer would be a distinct advantage.

• Minimum 3 years customer care experience preferred.

• Previous car sales experience would also be advantageous and may be considered in lieu of education.

• Energetic self-starter and independent worker who is comfortable working in a fast-paced environment.

• Proven ability to establish and maintain relationships with customers.

• Excellent call-handling and objection-handling skills.

• Excellent written and verbal communication skills.

• Excellent organizational skills with the ability to multi-task.

• Strong computer skills including experience with Microsoft Office applications

Education Requirements:

High School or GED Diploma Required

General Knowledge, Skills, and Abilities:

• Communicates ideas both verbally and in written form in a clear, concise, and professional manner

• Requires working knowledge of FIS products/services as well as general banking operations and procedures

• Ability to understand and apply concepts

• Ability to handle projects commensurate with job expectations

• Requires excellent presentation, writing, organizational, analytical, and problem solving skills

• Requires human relations, negotiation and documentation skills

• Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally

• Flexibility, versatility, dependability

Training:

• Duration is for 2 weeks beginning on July 13th

• Schedule will be 9:00 am - 5:45 pm Monday - Friday

• Must be able to pass training assessments in order to remain on assignment

• Cannot miss any days during training

Environment:

• Work schedules will be between 9:00am - 9:00pm Monday - Friday

• Performance will be measured based on conversion rates and call quality

• Focus is on relationship building so average handle time will not be a performance metric

• Excellent communication Skills
• Very good experience with Customer Service, Call Cenre and calls