Casino Operations Manager

Own the floor. Lead the game. Make every moment count. As the Operations Manager, you’ll be right at the heart of the action - making sure the casino floor runs seamlessly while creating an experience that keeps customers coming back. This is a key leadership role in the club. You’ll take full ownership - from tables and slots, driving performance, elevating the customer experience and making sure everything runs seamlessly, safely and profitably. Working closely with the General Manager, as the Operations Manager, you’ll play a key role in bringing the Grosvenor Business Plan to life - driving growth, elevating the experience and setting the standard for what great looks like. What you’ll be doing Own the operation - delivering smooth, efficient day-to-day performance across all products Drive commercial results - maximising yield, margins and occupancy Lead from the front - building a confident, capable and engaged gaming team Set the standard for customer experience - spotting opportunities and raising the bar Bring the omni-channel offer to life through brilliant team interaction with customers Make data work for you - using insight to improve performance and fix underperformance fast Run a tight operation - managing rotas, labour costs, and gaming coverage effectively Keep it compliant - ensuring all regulatory, legislative and internal standards are met Build talent pipelines - coaching, developing and creating clear pathways for progression Create a culture that works - inclusive, fair and focused on high performance What you’ll bring Proven experience leading a casino gaming operation Strong commercial mindset with a track record of delivering sales and yield targets Deep knowledge of UK gaming  A current PML licence A natural leader - clear, credible and able to inspire high standards Passion for customer experience and delivering something special on the floor Confident handling EDD & Responsible Gambling conversations A proven track record and ability to lead a team of people How you’ll make an impact Lead from the front - visible, credible and setting the tone every day Build a coaching culture that drives performance and progression Be people focused with a passion for delivering first class customer experiences Keep teams aligned and empowered through clear, consistent communication Continuously look for ways to improve the customer experience and commercial outcomes Create a culture of high standards, accountability and inclusion Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.  Candidates must be 18 years of age or older and have the legal right to work in the UK.