Business Systems Analyst - Digital Retail Solutions

Job Description

Business Systems Analyst – Digital Retail Solutions

Rank P5

Scarborough, ON (Hybrid)

The anticipated annual base salary for this position is $99,400 - $142,900. The salary offered will be based on the candidate’s experience, knowledge, skills and qualifications.

Toyota Canada Inc. (TCI) has an exciting opportunity for a Consultant, Business Systems Analyst, focused on TCI’s Digital Retail Solutions (DRS). This full-time role reports to the Manager, Enterprise Business Solutions, Consumer & Dealer within Information Services (IS) department and serves as the functional lead and subject matter expert for DRS. 

The Business Systems Analyst is the technical liaison between business units and Information Services, supporting the business in projects, enhancements, requirements, process improvements and problem resolution.  Responsible for initial assessment of new initiatives, understanding and documenting business requirements and providing high level solution and design recommendations, creating specifications for DRS solutions including development, delivery and sustainment. Ensuring solutions are aligned with business objectives and enterprise architecture standards.  Providing strong business analysis leadership, deep functional knowledge, and coordination across business (Business Product Owner), technical teams (Technical Product Owners, Integration, Data) and external partners. 

What We’ll Bring:

Company & Culture

• A hybrid work environment

• A work environment built on teamwork, flexibility and respect

• Professional growth and development programs to help advance your career

• A focus on respect for people and continuous improvement

• Summer Hours – condensed work week during the summer

Benefits

• Competitive compensation package including bonus

• Extended health care and dental benefits effective immediately

• Company pension plan with additional employer contributions

• Associate vehicle discount program

• Reimbursement programs (tuition & fitness)

• Paid holiday shutdown and competitive paid time off benefits

• Sabbatical leave program

What You’ll be Doing:

Subject Matter Expert & Solution Enablement 

• Act as the subject matter expert for Digital Retail Solutions, with a strong understanding of end-to-end business processes, system capabilities, integrations, and data flows across digital retail ecosystem, including: 

• Customer and dealer data in CRM solution (Salesforce) 

• Vehicle and transactional data in ERP solution (SAP) 

• Customer Identity and Access Management (CIAM) 

• Integrations (e.g., MuleSoft APIs, file transfer protocols) 

• Security, privacy, and compliance considerations 

• Data governance rules and data analytics capabilities 

• Support the ongoing evolution of DRS by identifying gaps, risks, dependencies, and opportunities for improvement 

• Provide functional insight to support roadmap planning, backlog refinement, and release planning

• Provide functional guidance during solution design and architecture discussions, ensuring delivery teams understand business intent, constraints, and expected outcomes 

Business Analysis & Agile Delivery 

• Lead business analysis activities for Digital Retail initiatives, from intake through delivery and sustainment 

• Partner with business stakeholders, IS teams, AMS providers, Dealers, and vendors to elicit, analyze, document and validate requirements 

• Translate business needs into clear Agile user stories with acceptance criteria and supporting documentation

• Develop, validate and maintain key artifacts, including process flows, functional specifications, and conceptual models 

• Collaborate with Architects, Integration, Data, and Security teams to ensure solutions are feasible, scalable, and aligned with enterprise standards 

• Support development, coordinate and participate in SIT and UAT, including defining test scenarios, and validating outcomes to ensure solution meets business requirements and intended outcomes 

Stakeholder & Ecosystem Collaboration 

• Act as a key liaison between business teams, IS delivery teams, Dealer Management Systems (DMS) providers, partners, and affiliates

• Communicate effectively with both technical and non-technical stakeholders to ensure shared understanding, informed decisions, and successful delivery 

• Contribute to a collaborative, agile team environment that encourages transparency, continuous improvement, and shared accountability 

Operational Support & Continuous Improvement 

• Provide functional support for incident, problem, and change management related to DRS

• Work with support teams and service providers to analyze incidents, determine root causes, resolve issues, and implement improvements to prevent recurrence 

• Lead demand intake, enhancement analysis, and release coordination, including upgrades, and maintenance activities

• Maintain functional documentation, knowledge artifacts, and process standards to support operational continuity 

What You’ll Bring:

• University Degree in Computer Science, Information Technology, Business Administration, or a related discipline

• Professional certifications in business analysis and/or agile practices (e.g., CBAP, PMI-PBA) are considered an asset

• 6-10 years of experience in business systems analysis, solution delivery, or functional leadership role, ideally supporting enterprise applications or digital solutions

• Hands-on experience in requirements gathering, software specifications, process modeling, conceptualization, and solution design

• Strong understanding of business processes, system integrations, and multi-stakeholder environments

• Demonstrated ability to lead cross-functional discussions, drive alignment, and achieve process improvements 

• Excellent analytical, problem-solving, and decision-making skills, with the ability to exercise initiative and good judgment 

• Strong written, verbal, and presentation skills, with experience communicating effectively to technical and non-technical audiences

About Us

Toyota Canada Inc. is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.

What Sets Us Apart?

A focus on people, passion for Toyota, innovation and continuous improvement have made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.

What You Should Know:

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law. Please advise us at any point during the recruitment and selection process or your employment if you require accommodation. Please note TCI may use AI-powered tools to assist us with initial screening and assessment.  Talent Acquisition Specialists always review all applications and Hiring Managers always make final hiring decisions throughout the selection process.

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