Associate Manager, Clinical Support

What You Can Expect

This role will be responsible to manage Clinical Support team, surgical procedures in the operating theatre and hospital environment on a range of Zimmer Biomet products on an ‘as required’ basis for Thailand. The support provided includes providing advice on the correct surgical techniques for Zimmer Biomet products, providing training to operating theatre staff where required and managing Clinical Support’s vendor. Other duties may be required from time to time.

The incumbent must have Medical Devices Industry knowledge, strong management and consultative skills, process oriented and familiar with a variety of the field’s concepts & business dynamics.

How You'll Create Impact

40% Managing CSR Team with efficiency and cost effectiveness

• Work closely with Sales team to prepare, review, develop surgery plans and objectives to continually be competitive with or ahead of business needs
• Supervise CSR Admin to plan, assign CSRs to attend & support surgery case and ensure their surgery case completion process.
• Attend in operating theatres to support surgeons and nurses based on company's procedures

30% Full Responsibility to plan, manage CSRs manpower and expenses

• Develop CSRs strategic plan to increase productivity within allocated budget
• Work closely with external vendor on CSR manpower, performance and recruitment process
• Manage CSR Vendor’s agreement and payment
• Deliver monthly reports & expenses including ad-hoc reports on an as-required basis

20% Developing CSR Knowledges and Skills

• Work closely with Training team to develop & deploy tailored training modules as per the identified areas of improvement for each CSR; their training needs shall base on the Competency Assessment and/or feedback from Training, Sales and Marketing Team
• Ensure that the CSRs can clearly articulate/demonstrate product and technical knowledge.
• Conduct joint Field working with identified CSRs and Sales Team members for enabling them to enhance their surgery supporting skills.
• Actively participate in training/ workshops and review appropriate surgical techniques
• Study relevant clinical articles & data to build knowledge base and provide relevant advice to customers & team members.

5% Reinforce Compliance in Business Process and HCP engagement

• Upholds company policy and work procedures in CSR work processes and HCP engagement

5% Other jobs assigned.

This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions" for purposes of the ADA.

What Makes You Stand Out

• Leadership & People management Skills
• Coaching and Counselling Skill
• Collaboration
• Decision Making Skill
• Interpersonal Skill.
• Business analysis and presentation Skill
• Medical Devices Technical Competencies including instruments knowledge

Your Background

• Degree or Diploma in Life Science/Science and Nursing Certificate
• 5 years of experience in medical devices to hospital or nursing background with experience in operating theatre
• Team leading experience is preferred
• Proven success in achieving business results
• Demonstrated ability to learn functional / technical skills and behavioral competencies.
• Proven leadership and project management.
• Experience in Medical devices and some relevant operating room management experience would be advantageous

Travel Expectations

• Between 40 - 50%
• Business travel mainly domestically infrequently. Travelling outside business hours or over the weekends may happen but would be infrequent