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Job Description
Are you ready for the next step in your career and like the idea of joining a fast-paced, dynamic and international company? Be part of our team and shape with your experience and ideas the future for sustainable success of the company.
Possible Tasks within this Role
Reception: Welcoming clients, taking initial inquiries, and directing them to the responsible departments (service/sales).
Customer Support: Updating and responding to inquiries/tickets via the Significo platform, communicating by phone, and replying to email and online inquiries in line with Porsche standards.
Hospitality: Guiding clients to appropriate areas (Customer Lounge), providing refreshments and information.
Scheduling: Booking service appointments (by phone, Significo platform, web, email) with active use of CROSS service software.
Parts Coordination: Scheduling appointments for work orders with received spare parts (as instructed by service advisors).
Quality Check: Verifying open manufacturer campaigns/recalls.
Planning: Preparing daily schedules allocating booked vehicles to service advisors.
Operations Control: Ensuring adherence to agreed service appointments and workshop capacity.
Data Management: Accurately recording and verifying client and vehicle data using existing databases.
CRM Management: Active use of CRM systems (C@P) for customer loyalty and GDPR data handling.
Customer Experience: Monitoring customer satisfaction, recording feedback and complaints.
Digital Assets: Managing digital media in the showroom (TVs, tablets, Wi-Fi, Porsche Lifestyle collection).
Presentation: Maintaining cleanliness and presentation of the Customer Lounge and showroom space.
Marketing Support: Promoting campaigns and analyzing results in collaboration with responsible staff.
Administration: Assisting with administrative tasks as needed.
Compliance: Monitoring adherence to manufacturer and importer directives, rules, and regulations.
Qualification requirements
Education: Minimum Level IV qualification (secondary school, 4 years) in economics, law, administration, or a related field.
Experience: At least 1 year of work experience in the automotive sector, luxury retail, or hospitality.
Customer Service: Experience working with clients in sales or aftersales.
Languages: Knowledge of English and/or German.
IT Skills: Excellent knowledge of the MS Office package.
Driving License: Valid Category B driver’s license; active driver.
Skills
- Adaptability
- Administrative Skills
- Communication Skills
- Customer Service
What we offer:
Multinational environment and culture
Attractive salary and bonus system
Meal- and transportation allowance defined by the law
Minimum 20 days of annual leave
Possibility for additional trainings and development
24/7 accident insurance
Private employee health package
Socializing with colleagues through various team building activities
Apply now!