QAD ERP Support Analyst - Tier 2

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a QAD ERP Support Analyst - Tier 2 based in the United States.

This role sits at the advanced level of ERP support, focusing on resolving complex application and technical issues within a mission-critical enterprise environment. You will act as a key escalation point beyond Tier-1 support, working across multiple QAD ERP modules to ensure stability, performance, and continuity of business operations. The position combines deep functional ERP knowledge with strong troubleshooting capability across both application and technical layers. You will work closely with clients and internal teams to diagnose, resolve, and prevent recurring system issues. In addition to hands-on support, you will contribute to process improvement initiatives, documentation standards, and knowledge sharing across support teams. This is a highly collaborative and client-facing role that requires composure under pressure and strong communication skills. It is ideal for someone who thrives in complex ERP ecosystems and enjoys solving multifaceted operational challenges.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a QAD ERP Support Analyst - Tier 2 based in the United States.

This role sits at the advanced level of ERP support, focusing on resolving complex application and technical issues within a mission-critical enterprise environment. You will act as a key escalation point beyond Tier-1 support, working across multiple QAD ERP modules to ensure stability, performance, and continuity of business operations. The position combines deep functional ERP knowledge with strong troubleshooting capability across both application and technical layers. You will work closely with clients and internal teams to diagnose, resolve, and prevent recurring system issues. In addition to hands-on support, you will contribute to process improvement initiatives, documentation standards, and knowledge sharing across support teams. This is a highly collaborative and client-facing role that requires composure under pressure and strong communication skills. It is ideal for someone who thrives in complex ERP ecosystems and enjoys solving multifaceted operational challenges.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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