Operations Manager – Mid

Location: National Capital Region / Pentagon
Clearance: TS/SCI Eligibility Required
Client: Office of the Under Secretary of Defense for Research & Engineering (OUSD(R&E))
Position Type: Full-Time, Onsite

Position Overview

JMark is seeking a mid-level Operations Manager to support daily operational activities and contribute to the strategic goals of the Office of the Under Secretary of Defense for Research & Engineering (OUSD(R&E)). The selected candidate will support workflow optimization, quality assurance, performance monitoring, and compliance across a dynamic, fast-paced organizational environment.

This role requires strong analytical skills, the ability to streamline processes, and a commitment to operational excellence.

Key Responsibilities

The Operations Manager will:

Operational Oversight & Efficiency Improvement

• Oversee daily operations and assess opportunities to optimize performance.

• Review existing workflows, identify process gaps, and recommend actionable strategies to enhance efficiency and productivity.

• Support development and implementation of quality assurance programs, ensuring adherence to established standards.

Team Support, Training & Performance Feedback

• Provide operational guidance, training, and constructive performance feedback to promote team effectiveness.

• Support a collaborative and engaged workforce aligned with organizational objectives.

Strategic Planning & Mission Alignment

• Assist in the creation, development, and execution of long-term operational strategies in alignment with OUSD(R&E) goals.

• Participate in strategic planning discussions and offer data-driven recommendations.

Performance Tracking & Reporting

• Establish and maintain key performance indicators (KPIs) to track operational outcomes.

• Analyze operational data and prepare reports for senior leadership to support decision-making.

Risk Management & Business Continuity

• Identify operational risks, propose mitigation strategies, and strengthen business continuity planning.

• Monitor risk trends and ensure proactive response measures.

Compliance & Standards Enforcement

• Ensure all operations adhere to relevant laws, regulations, industry standards, and internal policies.

• Promote continuous improvement and support corrective actions as needed.

Required Qualifications

Education

• Bachelor’s degree from an accredited college or university in a management or technical discipline (e.g., Engineering, Mathematics, Science).

• Four (4) years of specialized experience may be substituted in lieu of a degree, at the discretion of the Government.

• Advanced program management education or certification (e.g., PMP) is preferred.

Experience

• Minimum of three (3) years of experience as an Operations Manager.

• Experience improving operational processes, developing KPIs, and supporting organizational strategies.

• Familiarity with DoD or federal operations environments is highly desirable.

Security Requirements

• TS/SCI eligibility required.