Product Support Analyst I - Contract

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

Note - TPG Capital, a global alternative asset management firm, recently acquired Sabre Hospitality Solutions. Over the coming months, Sabre is working with TPG to formally separate the Sabre Hospitality business from Sabre. It is important to understand that while you will be employed by a Sabre legal entity, your role will be supporting Aven Hospitality, which is now owned by TPG. Further information about the transition of Sabre Hospitality Solutions employees to TPG legal entities will be shared as we progress. 

Aven Hospitality is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Our team is looking for a Short-term Contractor to join us. This role plays an important first triage function in the timely and accurate support for our products. You will work closely with internal teams and customers to resolve inquiries, troubleshoot issues, and contribute to continuous improvement.

Role and Responsibilities

• Respond to routine customer inquiries regarding products under direct supervision.
• Analyze problems using limited diagnostic tools to identify specific problem areas and recommend or execute corrective actions.
• Provide solutions to customer application questions and maintain a log of recurring issues for reporting to product development.
• Follow up and escalate unresolved problems to ensure resolution.
• Collaborate with internal departments to improve customer experience.
• Recommend corrective actions and ensure timely resolution. Develop and maintain positive customer relations by delivering outstanding customer service.

Qualifications and Education Requirements

• Experience in providing customer support.
• Excellent English communication skills (oral and written).
• Strong customer service focus and problem-solving ability.
• Good computer software skills and internet capabilities.
• Ability to work independently as well as in a team environment.

**Please share English CV**

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.

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