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Jobgether

Workforce Management Manager, Customer Support

Jobgether
CanadaPosted Yesterday
Full-timehybrid
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Job Description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Workforce Management Manager, Customer Support based in Canada.

Join a fast-scaling health technology environment where customer support plays a critical role in delivering exceptional care experiences to millions of users. In this role, you will build and mature the workforce management function that underpins a high-volume, multi-channel support organization. You will translate complex operational data into clear staffing strategies, forecasting models, and scheduling frameworks that enable teams to meet service level goals consistently. Working closely with leaders across Support, Finance, Recruiting, and Operations, you will help shift the organization from reactive staffing to proactive, data-driven planning. This is a hands-on leadership role where you will define processes, improve tooling, and establish the operational rhythm that drives efficiency and customer satisfaction. Your work will directly influence service quality, cost optimization, and the overall experience of both customers and support agents.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Workforce Management Manager, Customer Support based in Canada.

Join a fast-scaling health technology environment where customer support plays a critical role in delivering exceptional care experiences to millions of users. In this role, you will build and mature the workforce management function that underpins a high-volume, multi-channel support organization. You will translate complex operational data into clear staffing strategies, forecasting models, and scheduling frameworks that enable teams to meet service level goals consistently. Working closely with leaders across Support, Finance, Recruiting, and Operations, you will help shift the organization from reactive staffing to proactive, data-driven planning. This is a hands-on leadership role where you will define processes, improve tooling, and establish the operational rhythm that drives efficiency and customer satisfaction. Your work will directly influence service quality, cost optimization, and the overall experience of both customers and support agents.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
 
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
 
 
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Workforce Management Manager, Customer Support at Jobgether | Renata